ZealthyReviews of getzealthy.com

Poor communication

Horrible experience!!! The customer service is absolutely horrible!!!!! When opening the package you received I suggest recording a video of you unpacking the box because I was shorted on medication. DO NOT USE this company.

Worst experience ever!! Customer service sucks!! And they have zero control on your needs, I ordered some medication got charged and never ever got it, but yet I was being charged monthly without getting it once. Once I opened check and refund request I was told I was not getting any money back! Stay away from Zealthy!!!

I keep getting emails to review Zealthy and I have ignored most of them however after an interaction on September 6th, 2024 I feel I could share that a customer service agent had said they would not be refilling my prescription because they wanted me to remain “fat”. After that, I had reached out multiple times and it got brushed off by management who extended an apology. I tried to remain a customer, I would receive offers for a 3 month supply and then it wouldn’t be confirmed. They would then resend the offer and it would be a much higher cost! They did not hold up their original pricing that was offered. Overall a horrible experience and horrible treatment of a loyal customer. I have the screenshots of my interactions should anyone from this company reach out, however I feel that this will be deleted and I won’t be receiving any further emails asking my opinion of this awful company!

They were fine in the very beginning after about six months. I paid my $300 in my membership fee in January. They submitted my prescription. I waited and waited then they said they lost my prescription then they re-issued my prescription then they said they couldn’t re-issue it because it was now February and I had my membership was ending on 28 February which now is only the 20th and I still haven’t received my January prescription no refund for my $300 for my January prescription or delivered to me; so I’m out $349 and nothing to show for it . I’ve asked several times on the text just please send me my prescription or send me a refund for January.

They did not do what they said they would do. Ignored specific requests I made and complicated the entire situation. Then once I asked for a refund they quit responding to me completely.

Horrible! Submitted a refill request they canceled it after the doctor approved it then the pharmacy canceled it. I called and it was resubmitted and never was updated from 2/11 to 2/19 every chat response was horrible and when I finally called again she said there was no prescription even though I can see it on the app. Over it!!!

Terrible company. They screw up your order, charge you, you try to tell them they messed up the order and they then tel you they will stop it before it ships and refund you, except they don’t. Then it delivers (the wrong thing) and you never receive a refund. All the while they ignore your messages. Then they tell you after you annoy them enough that they can’t refund you because it was sent out! It isn’t my fault you sent me the wrong thing!!!! I asked for a refund before you sent it because I noticed your mistake and radio silence is what I get! HORRIBLE CUSTOMER SERVICE and a scam!