ZealthyReviews of getzealthy.com

Response from ZealthyJun 26, 2024

Hello again Donna, we are more than happy to help you with any questions or concerns you may have with your recent prescription. We do see your Provider has reached out to you regarding any side effects you may have. You do have access to your Zealthy account until June 28, 2024. You should have no problems signing in and reading any messages in your Zealthy portal. If you are not able to read the message sent from your Provider on June 26th please email [email protected] with the subject line "TrustPilot" and we would love to relay the message to you.

Response from ZealthyJun 16, 2024

Hey Mary! Thank you for taking the time to share your feedback with us. We're glad to hear that you found joining our weight loss program a straightforward and efficient process and that our team helped explain everything to you. At the same time, we value all feedback as it helps us improve our services. We noticed you rated us 3 out of 5 stars, which indicates there might be areas where we could do better. We would love to hear more about your experience and any suggestions you may have to further enhance our program. Please feel free to contact our customer care team directly with any additional comments or concerns. Your input is highly valuable to us as we strive to provide the best possible experience for all our patients. Thank you once again for choosing our program. We look forward to continuing to support you on your wellness journey.

Response from ZealthyJun 12, 2024

Hey JT! We are so sorry to hear that you are feeling this way about using our services. Whether which prescription you want. we want to help! We would love to get you an update on your prior authorization and make sure everything is going through properly. If you can please email [email protected] with the email address [email protected] with the subject line "Trustpilot" We can work 1x1 together. Thank you!

Response from ZealthyJun 10, 2024

Hi there, Ken! Thank you for taking the time to share your feedback with us. We truly value your opinion and appreciate your honest review. We're sorry to hear that you found the upfront charge of $49 to be off-putting and that your experience was confusing. Our goal is to provide a transparent and straightforward process for all our patients, and it's clear that we fell short in your case. The initial charge is meant to cover the preliminary consultation and assessment, which allows us to tailor a personalized weight loss plan for you. However, we understand that this wasn't communicated effectively, and for that, we apologize. We are continuously working to improve our services and ensure that our patients have a smooth and clear journey with us. Your feedback is invaluable in helping us identify areas for improvement. If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact our customer support team at 877-870-0323. We are here to help and would love the opportunity to make things right for you. Thank you once again for your review and for giving us the chance to improve.

Response from ZealthyJun 7, 2024

Hey Dana! We appreciate your feedback. We would love to help you with any questions or concerns that you may have with us. You may need to email us at [email protected] with "TrustPilot" in the subject line or call us at (877) 870 - 0323 so we can work 1x1 together. We are here to help every step of the way.

Response from ZealthyJun 6, 2024

Hey Madeline! We are so sorry to hear that we were not able to provide you with the best price for medication. We completely understand how every penny counts. We do offer medication and membership bundles that are discounted. You can find the pricing here: https://www.canva.com/design/DAGEFR_30So/d5g_VSH_oTQ47fx2IcQP9Q/view?utm_content=DAGEFR_30So&utm_campaign=designshare&utm_medium=link&utm_source=editor We also want to remind you that there are some medications are included in the cost of your membership and are shipped directly to your home. If there are any additional questions or concerns you may have please feel free to email [email protected] with the Subject Line "Trustpilot". We are always happy to help!

Response from ZealthyMay 30, 2024

Hello Glenda, we appreciate you reaching out and letting us know where we need to improve and where we are doing great. We are always looking for ways to improve our service and thank you for taking the time to provide us with feedback. We have sent you an email from [email protected]. If you ever find you need help please feel free to respond to this email and we can work 1x1 together. We wish you all the best!

Response from ZealthyMay 22, 2024

Hello Elizabeth! We completely understand your concern with receiving these messages. We would love to take a look over the account, and the messages you are receiving and reach out to our technical team. Can you please email [email protected] with the email address on your account and a screenshot of the messages you keep getting? Once we get these screenshots we can then look into why you are receiving them and help ensure you do not receive them in the future. We look forward to your email!