ZealthyReviews of getzealthy.com

Response from ZealthyMar 13, 2025

Hey Christopher! I am so sorry to hear that our program cost did not work for you. We do our best to provide the best prices, but we only work with certified and reliable pharmacies, which comes at a cost. We appreciate your feedback as we are always trying to improve. I do see your membership is still active, which is why you received a recent renewal fee. I have refunded the $135 and canceled the membership. You will see your refund back on your card within 5-7 business days and have access to your account until Apr 2, 2025. If there is anything further I can do to help, please feel free to reach out.

Response from ZealthyMar 13, 2025

Hey Nancy! I am so sorry to hear that your order costs more than expected. We do our best to provide the best prices and do provide a 20% off discount to patients like you when you order 3 months' supplies. Again, I am sorry the price did not work for you. If there is anything else we can do to help, please feel free to email [email protected], message us in the portal, or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!

Response from ZealthyMar 12, 2025

Hey Jessica! I am so sorry to read that you have not heard back from us regarding your next order. I have reached out to your Zealthy Provider asking them to review your next order change request. I have requested they reach out ASAP, as I understand you have been waiting some time for their reply. If there is anything else I can do to help, please feel free to email me at [email protected] with the subject line "Trustpilot-Lydia" and I will be there to help!

Response from ZealthyMar 12, 2025

Hey Victoria! I am so sorry to hear that you have not been able to get the help you need from our team recently. This is absolutely not ok, and I want to assure you I will be reviewing your account to find out where and who can improve to ensure we provide a better customer service experience. I do not see that an order was sent out for the month of February. You are going to see $135 back on your card within the next 5-7 business days at most. If there is anything else I can do to help, please feel free to reach out.

Response from ZealthyMar 12, 2025

Hey Lisa! I am so sorry to hear that you are having trouble getting a hold of our team. We have seen a huge influx of new patients and are doing our best to get back to each patient as quickly as possible. I do not see an order attached to your recent $670 charge, so I have refunded it in full. Please expect to see the $670 back on your card within the next 5-7 business days at most. If there is anything further I can do to help please feel free to reach out.

Response from ZealthyMar 12, 2025

Hey Lacey! I am so sorry to hear that you are not having the best experience working with our team and using our program. I understand your concern and want to help. If you have not been helped by our team yet, please email [email protected] with the subject line "Trustpilot-Lydia" and I will do everything I can to help you further. Thank you!

Response from ZealthyMar 12, 2025

Hello Tina! I am so sorry to hear about this unexpected charge. I do see you have disputed the fee. We are able to refund this fee! If the dispute is removed, please email me at [email protected] with the subject line "Trustpilot-Lydia" and I can refund the $249 fee back to you. If there is anything else our team can do, please feel free to reach out. We are here to help!

Response from ZealthyMar 12, 2025

Hey Stephanie! I am so sorry to hear that you are having trouble with the charges on your account. I have checked out the billing side and see there are two charges. One for $39 for your First Month Weight Loss Membership and $199 for your received order. If you have any other questions regarding these two orders, please feel free to email [email protected], message us in the portal, or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!