Kimberly
I'm sorry, TERRIBLE customer service
If I could give zero stars for the customer service from this company, I would. After cancelling all memberships on 2/8/25, I was again charged $135 on 2/21/25 for coaching services! I attempted to remove my credit card info from their site, there's NO option to do that. Even after verbally requesting this, they still have NOT DONE IT. Every time I email, someone else replies like a week later asking what the problem is so I have to repeatedly explain OR it's a robo reply asking me to update my payment info (because I tried to delete my credit card info on file). My last email to them was on 3/8/25, it's now 3/17/25. I called my credit card company to dispute the new charge & let them know (in no uncertain terms) that I DO NOT authorize ANY charges from Zealthy ... PERIOD.
Response from ZealthyMar 18, 2025
Hello Kimberly! I am so sorry to hear about this unexpected charge. However, I am showing the amount of $135 was refunded as of Feb 8, 2025 and successfully accepted by your bank. There have been no other charges on your account since, Jan 21, 2025. I have removed the 2 cards you had on your account to help ease your mind regarding any future charges. If there is anything further we can do to help, please feel free to email [email protected], message us in your account or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!



