jess B.
Never again
As someone who works in customer service, I understand that not every process goes perfectly—but this was beyond unacceptable. I signed up for one month of medication, but was charged for three months—over $600—despite clearly stating my preference. Even worse, the medication never arrived. It was sent back to their facility, and for over two months, I received no refund, no reshipment, and no actual help. I sent nearly 20 emails trying to get answers. Instead of support, I was met with silence, excuses, and a complete lack of care or accountability. The only resolution came when I finally had to dispute the charge through my bank. The lack of professionalism, communication, and basic customer respect from Zealthy is shocking. I would highly recommend trying a company like Hers instead—my experience with them was night and day in comparison.
Response from ZealthyMar 27, 2025
Hello Jess! I am truly sorry to hear that you have had this experience while working with our team and using our program. Our team absolutely should be responding to any reach out from our patients within 1-2 business days at most. I would like to review your account in depth to see where we can improve. Please feel free to email me directly at [email protected] with the subject line "Trustpilot-Lydia". Thank you!