Rita “Cathy” M.
Terrible
Terrible. First I had clicked on site and paid $39. So I could continue to see if the price was less than $100 a month as it said when I first search. From there I realized that it was going to cost me $151 a month and there's was no way I could really afford that at all. That that time I called to let them know I couldn't afford it and ask for my $39 back witch they stated I could not. I exspain I could not afford and ask to cancel the entire process. Now each month for 3 month they have charge me $135 a month, each month I called back to cancel they tell me I can not but they can request that it be canceled. You would think if they are not going to cancel and are go8ng to continue to charge me each month I would receive something for the money they are taking from me. Anyway know what I can do?
Response from ZealthyApr 10, 2025
Hello Rita! I am so sorry to hear about these unexpected charges. I see that you still have an active weight loss membership with us. This is what the $135 charges are for. I do see that our team has refunded the $135 March charge as of 2025-04-08. Because you have requested a cancelation and it was not processed, I have also refunded the February monthly fee. Please expect to see a total of 2 $135 refunds back on your card within the next 5-7 business days at most. I also have gone ahead and canceled your weight loss membership, ensuring no future charges. If there is anything else I can do to help, please feel free to reach out. Thank you!