Mary
I canceled the service on the first day…
I canceled the service on the first day and requested a refund. I also received an email confirming the cancellation. However, I was still charged $139.00 after the cancellation. When I was finally able to speak to someone on the phone, I was informed that I would receive a refund. Additionally, I received an email from Brandon stating that $39.00 is non-refundable because this charge was for telehealth services. It’s important to note that I never signed a consent form or spoke to a health technician, so I’m confused as to why I am being charged after canceling the service. I am very disappointed. Another representative mentioned that I would receive a phone call regarding the refund, but this experience has been poor customer service overall. I will keep updating my review until I receive my refund. Buyers, beware!
Response from ZealthyApr 25, 2025
Hello Mary! I am truly sorry to hear about these unexpected charges. I understand wanting a refund, and I would love to help. I do first want to mention that the $39 is for the First Month Weight Loss Membership that goes towards you being assigned a Provider and Weight Loss Coach. It also goes towards us working 1x1 with the pharmacy and your insurance, if requested. When you entered your card information, this is what you are signing up for. I can absolutely look into a refund of these fees. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will be happy to help you. Thank you!



