High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I have reached out to this company MANY times. I was told $39 “special” for the first month and then $1xx.xx a month thereafter. The $39 came out IMMEDIATELY, then they took $670 out the next day. I cancelled, and told the CSR “A” that I would like a refund since I didn’t agree to that price. “A” told me that the refund would take a week. That was on 4/7 and I’m still waiting. I have sent SEVERAL emails and have received ZERO replies! My “bank” said there’s nothing they can do for 30 days. Not only am I writing this review BUT, I’m also closing my account at THIS bank. I can’t believe a company does people like this!
Response from ZealthyApr 28, 2025
Hey Kathy! I am truly sorry to hear that you were charged for an order that you did not want. I understand wanting a refund, and I am more than happy to help. I have made sure the order was canceled and emailed you the refund details. I also canceled your weight loss membership with us to ensure you are not charged again in the future. If there is anything at all further I can do to help you, Kathy, please feel free to reply to my email and I will be there to help. Thank you!
BC
Brenda C.
I purchased the product
I purchased the product, which was membership plus 3 months supply. The vile was supposed to be 60 mg. Each month it's supposed to increase, 2.5 to 5 to 7.5 mg. They sent a 40 mg vial with directions of 2.5 mg per week for 3 months, which is not what I paid for. Now they all of a sudden won't answer emails either. This wasn't a cheap purchase or something I did on a whim. Very disappointed and out a lot of money.
Response from ZealthyApr 28, 2025
Hey Brenda! I am so sorry to read that you are having trouble with your Zealthy order. I understand your concern and would love to help! Please email me directly at [email protected] with the subject line "Trustpilot-Lydia". Please also include pictures (with the labels) of what is received so I can have my pharmacy escalation team and your provider review your order. I look forward to your email and working further with you.
AT
Ahrea T.
They are scammers!
They charged me 40$ and made it seem like that would be the price for my medicine and then changed it and said that’s how much it would cost to talk to a doctor but I never spoke to anyone. Been on hold with customer service for almost 15 minutes and they keep charging me 135 every single day (multiple times per day) for a subscription I canceled weeks ago! I just want my money back and to not have to keep getting charged for something I made absolutely clear I was no longer interested in because it is a scam! Don’t go with them, your better off using the normal thing.
Response from ZealthyApr 28, 2025
Hey Ahrea! I am truly sorry to hear there was confusion on how our weight loss program works, and you were being charged for our services when you were no longer needing them. I am, however, happy to say that our team has fully resolved this issue with you. Your membership with us has been canceled to ensure no future charges. We also voided the $135 charge, so it does not go through. If there is anything else we can do to help, please feel free to reach out.
AH
Amber H.
BEWARE!
BEWARE!! This is a SCAM!!! Offer is $39 but once you pay that it takes you to another screen that says the total is over $1000 to proceed! Now they are refusing to refund me my $39 when I can’t continue with the membership total scam and the good reviews on here have to be paid or submitted by them!
Response from ZealthyApr 25, 2025
Hey Amber! I am so sorry to hear that there was confusion about how our weight loss program works. You do pay a monthly weight loss membership fee to be able to have access to a Provider and a Weight Loss coach. As well as having us work with the pharmacy, and if requested,d your insurance directly. If your insurance does not cover your prescription, then we can prescribe non-GLP medication, which comes free with your membership, or GLP medication that comes at a separate fee.
I completely understand wanting a refund on this charge since you are not moving forward. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will do everything I can to help you. Thank you!
SS
Shelby S.
They become unresponsive after you pay
I will not share personal information on a public forum, as requested by your response.
I have canceled my account. Your app is a disaster. You have multiple people responding to the same question with different answers. I have had nothing but challenges since my first refill request. Stop replying. I will not come back.
Faster to resolve refill issues this time around.
New update: I was charged twice for my most recent prescription. Once on the 21st which was an auto charge and then once today when I requested my third refill. I gave also replied to the email stated in this response with zero replies in a week
Final update: Received my refill. There are still a few remaining questions about how to order again without 2+ weeks of back and forth.
They become unresponsive after you pay. Won't refill or provide updates. Currently waiting on a refill update that has been in progress for two weeks. As soon as they received my payment they stopped responding. Go elsewhere.
Update 1: There are technical issues they are working through. Issues are not resolved.
Update 2: Emailed screenshots as requested. No response. Was updated in the portal message center that they have received my request and are escalating. This has been the same response for weeks now.
Update 3: Received a response to my email. I received an update that the technical issue is resolved. They provided a small refund for the issues. I will update my review once I have a tracking link for my refill.
Response from ZealthyApr 25, 2025
Hello there,
We appreciate you reaching out to us. To assist you more effectively, please provide the following details:
- Full Name
- Date of Birth
- Phone Number
- Email Address
- Full Address
Sincerely,
Lady Cris
GA
Gary
Zealthy took my money for medications…
Zealthy took my money for medications and I never received anything. Called 4 times for a refund with no results. Each time they said your refund is coming but never does. Don't deal with this company, They are a fraud..
Response from ZealthyApr 25, 2025
Hey Gary! I am truly sorry to hear that you have yet to hear back from us in regards to your refund. I will do everything I can to help you out. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I look forward to working with you further. Thank you!!
JR
Jean R.
Zealthy management are unbelievable
Zealthy management are unbelievable. In my 8 months of working here, not once have I received my salary on time or in full. It's incredibly frustrating—especially when you're giving your best just to hit your quota. And even when you know you're in the right, you still can't speak up because you know they simply don't care.
They don't care about your effort, your exhaustion, or how you're feeling. In my 8 years in the freelance industry, working directly with clients, this is the only client I’ve encountered who has no respect, compassion, or concern for their employees. Why do I say that?
First, they have so many demands—do this, don’t do that, this is forbidden, that’s not allowed. But when you reach out about your missing salary even after hitting your quota, you won’t get any empathy or even a reply. They just ignore you.
Second, I’ve worked across all tracks here. I’m in a role where my salary is supposed to increase. But despite exceeding my quotas, my pay actually decreased. Do they care? No. I reached out and sent them all the documents proving I meet my quota daily. Did they pay me correctly? No.
Third, I’ve had so many batchmates who got terminated for ridiculous reasons—like filing a sick leave for just 2 days with valid documents. Is that fair? And what’s worse, when they terminate you, they don’t release your final pay. They remove your access to everything so you can't even follow up about your salary. It’s heartbreaking for employees like us who are just trying to work honestly.
I’m not the only one who's spoken up before getting terminated or resigning—there have been many. But they just delete our messages so the new hires won’t see the truth. If I were you, I’d start looking for another job now—before this place messes with your mental health, waiting endlessly for a salary that’s always short, dealing with such poor management.
And one more thing—my former LC (Lead Coordinator) and others under Resolve CX were left floating for weeks because Zealthy didn’t pay the agency. Thankfully, they were under an agency, so at least they still received something. When Zealthy doesn’t pay the agency, no one from Resolve CX or their leads can work. That’s just one of the many rotten things going on at Zealthy.
If you want peace of mind in your job, leave now. Look for something better. The CEO of Zealthy doesn’t deserve hardworking, skilled, driven, and principled employees like us.
MM
Marissa M.
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE! I was charged twice OVER A MONTH AGO. I have been contacting them nonstop asking for a refund. Two times I got ahold of them, they said it was requested and that it would take 5-7 days for it to be returned. I HAVE NOT BEEN ABLE TO REACH ANYONE SINCE. I am contacting my bank and file fraudulent charges. Unbelievable I hope Zealthy fails.
Edit: To the reply below. No they did not send me an email confirming I was refunded LOL. A poor attempt to "save face". At this point it's just comical.
Response from ZealthyApr 25, 2025
Hello Marissa! I apologize if you did not receive the email that I sent on Friday, 04/25/25 at 11:42AM. I have resent the original email for your records to your Gmail email address. If there is anything further I can do to help, please feel free to respond to the email sent from me. Thank you!