Chelsea C.
I signed up for Zealthy and was…
I signed up for Zealthy and was prescribed medication on March 31. Two weeks later I had not gotten an update so I reached out to them. I was told they needed to wait 14 business days before they could follow up with the pharmacy. The next week I followed up again but did not get much help. At 3-4 weeks after my medication was prescribed I decided to request a refund as I was told that the "pharmacy escalation team" had reached out to the pharmacy and didn't hear anything back. I requested that the medication be canceled and I be refunded my money. I got the run around as to why they couldn't do that. I signed up with another company who was more responsive and the day after canceling my Zealthy order was told that the medication had shipped despite me having asked them over two weeks earlier to cancel it. I have called every day for almost two weeks, left them voicemails, and messaged them on the app with no response. Their phone system always says that the wait time is 4-7 min and after being on hold for over 20 min will send to you voicemail. Today I finally got through and was disconnected before I could even speak.
Response from ZealthyMay 8, 2025
Hey Chelsea! I am truly sorry to hear that we were not able to cancel an order that you were no longer wanting. I do see that our team did request the cancellation of the order. However, the order had already been filled by our partnering pharmacy, and they denied our request for cancellation. Since the order was received, I am not able to refund you for the medication, as it is usable. I have, however, refunded the 2 months of weight loss membership that you prepaid for. Please expect to see $216 back on your card within the next 5- 7 business days at most. If there is anything else we can do to help, please feel free to email [email protected], message us in the portal or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!



