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Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I’ve never received my product. After cancelling my subscription once due to being dissatisfied, i attempted again to try them out and it’s been 3 weeks since my account was charged $189. For the subscription and $135 for the product that still has no shipping label and very clearly hasn’t been received. This company is beyond what i would consider a lack of communication and goes straight to total disregard and scam.
JS
Juan S.
Worst experience I ever had from any…
Worst experience I ever had from any organization I purchased a product. Customer service contact you immediately when you would like to make a purchase but they never contact you if you have a complaint or a question about something else. I been emailing them for almost a week about my membership status and no response. I will never purchase anything from them again.
Response from ZealthyMay 12, 2025
Hello Juan! I am truly sorry to hear that you have yet to receive an update on your order. I understand how this can be frustrating and confusing. Do not worry, I would love to help! Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will do everything I can to help ensure you get your order as soon as possible. I look forward to your email!
BG
Brandy G.
No medication shipped and no refund after 2 months this is a scam
I signed up for the program on 3/12/25. The site indicated I would have my medication in 5-7 business days. On March 24 when my medication had yet to arrive, I messaged them
Through the app asking for status, they replied stating 14-15 business days. On 3/25 I cancelled my membership as it was obvious nobody reviewed my message and it was an auto reply. I then called customer service on 3/25 and they indicated they couldn’t guarantee my medication would not ship and that I would either receive the medication or a refund. 4/15 I messaged and called asking for a status, again was provided the same information and told someone would call me and let me know the status… only via the phone call. No response via the message on the app. 4/18, 4/23, 4/30 messaged again asking for a status update on my medication or refund… no response called again 4/30, they stated it had been escalated and someone would be getting back to me. No surprise, no response still. The medication was $788, I want my money back as no medication was ever shipped… the tracking still states pending for crying out loud. Message them again 5/8… no response. I’m literally on hold now to speak with customer service today again, 5/9. I called when their customer service opened at 9am est. I’m still on hold 23 minutes later. This is a complete scam, nobody responds, no medication ships and no refund will be issued to you.
Response from ZealthyMay 12, 2025
Hey Brandy! I am truly sorry to hear that you have yet to receive an update on your order. Sadly, we are seeing a backlog with the pharmacy that your order is coming from. We are currently doing everything we can on our end to get our patients' orders to them as soon as possible. As soon as we receive an update from our partnering pharmacy, we will reach out to you either by phone or through the messaging section of your Zealthy account.
TT
Tiffany T.
Terrible Customer Service
Hi! How do I go about canceling by Zealthy account and getting $216 that I've already paid refunded back to me?
It's been too hard to reach anybody through chat or on the phone. I was just on hold for about an hour only to be directed to leave a voicemail. This was the 2nd time today that I've been on hold for a long period of time and haven't been connected to anyone.
I've also left messages in the chat that have gone unanswered.
I scheduled a Zoom call with a provider and the link didn’t work. I tried reaching out to someone and no response.
Response from ZealthyMay 12, 2025
Hello Tiffany! I am truly sorry to hear that you are having such trouble getting hold of our team. I absolutely understand how this can be frustrating. If you have not gotten this refund issue resolved with our team yet, I would love to help! Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will be happy to assist you. Thank you and I look forward to working 1x1 with you.
DE
Desiree
DOUBLE-CHARGED & REFUSE TO GIVE ME A REFUND
I was charged the $39 sign up fee TWICE on 04.09.2025 & they are refusing to refund me. I have not used this service & would expect AT LEAST a refund for one of the charges, as it was a DOUBLE-CHARGE. I DO NOT recommend Zealthy to anyone. Stay far away & find a more ethical company.
Response from ZealthyMay 9, 2025
Hey Desiree! I am so sorry to hear that you have not had this double charge refunded yet. I absolutely understand wanting to get this fee refunded and I am here to help! Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will be more than happy to help you with this fee, as well as look into a refund for the initial $39 fee. I look forward to you email and working 1x1 with you.
CD
Cindy D.
They won’t let me cancel
They won’t let me cancel. Keep charging my bank account I have told them twice to cancel me and they say they will, but they keep charging me and won’t give me my money back!
Response from ZealthyMay 9, 2025
Hey Cindy! I am so sorry to hear that you are being charged for our services when you are no longer using them. I absolutely understand how this can be frustrating. I have made sure your weight loss membership is canceled out so you will not be charged again in the future. I also refunded the recent fee of $135. I have emailed you the refund details. If there is anything else I can do to help, please do not hesitate to reply to my email. I will always do everything I can to help you.
LC
Luke C.
DO NOT BUY FROM ZEALTHY
DO NOT BUY FROM ZEALTHY! They take your money and then you cannot get what was prescribed. Charged me over 800 for a 3 month supply and shorted me about half. I was able to get ahold of them once and they agreed to remedy the situation but never sent anything. I have called and called and emailed, texted through there app and nothing. If you are thinking of getting this medication, go to RO or one of the other ones who offer it. This company is terrible and might be a scam. You are warned.
Response from ZealthyMay 9, 2025
Hello Luke! I am truly sorry to hear that you have yet to receive an update from our team regarding this order. I absolutely understand your concern. Sadly, because you have disputed the charge, we are not able to make any changes, such as sending more medication or offering a partial refund. If the dispute were removed, our team would be able to work further with you in regards to this order. If you would like to go this route, please feel free to reply to my email, message us in the portal or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!
BR
Briana
A Promising Start, But Ultimately Disappointing
I'm usually not one for writing reviews, but I feel compelled to share my experience with Zealthy. I was genuinely excited to try them after seeing their commercial – I'd been actively searching for a new glp1 provider. Unfortunately, my experience fell short of my expectations.
Right from the get-go, after paying the $39, I encountered some issues. The website's responsiveness was spotty, and frankly, it felt like a lot of effort had been overlooked in its design and functionality. This was immediately concerning. I promptly emailed to request a refund, as I was quite dissatisfied. However, I was informed that a refund couldn't be processed because someone had allegedly reviewed my information. This was particularly frustrating because, I had just signed up and did not receive a message that my chart had been reviewed until the following day. So, I decided to try to see if I could follow through with using Zealthy but I just could not do it. They insinuate that the medication is $151. It is was not. Furthermore, before I signed up there was a wheel to spin and it landed on 70% off to be added to the cart at the time of purchase. However, it was not added nor was there anywhere to add it.
This whole situation left me feeling quite disheartened. While the initial promise was intriguing, the subpar website experience and the lack of a straightforward pricing made me question the overall quality of service. Honestly and unfortunately it feels more like a way for them to get $40 from you. Which in this economy is a lot for not receiving anything in return.
Response from ZealthyMay 9, 2025
Hey Briana! I am saddened to hear that we can not assist you on your weight loss journey but more importantly, upset to hear that you did not have the experience I would hope you would. I understand wanting a refund since you are not moving forward. Typically, after a provider reaches out, we are not able to refund the $39 fee. However, I would be happy to see if I can make an exception. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will be do everything I can to help better your Zealthy experience.