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Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I never finished setting up my account, never had a consultation, never consented to anything and now a month later was randomly charged $135.
Response from ZealthyMay 20, 2025
Hello August! I am so sorry to hear about this unexpected charge. It does sound like you are signed up for our weight loss program. You can ensure this is canceled by going to your My Profile--Manage Membership section of your Zealthy account. If you need any help with the cancellation or would like me to look into a refund of the recent fee, please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will do everything I can to help.
DP
DeAndra P.
I decided against Zealthy and made it…
I decided against Zealthy and made it aware numerous times with texts, calls, and emails. They still have continuously tried to charge my card twice daily since I decided against it. Since then, I’ve had to cancel my card but I still keep getting calls, emails, and messages.
Response from ZealthyMay 20, 2025
Hello DeAndra! I am truly sorry to hear about these unexpected charges. I understand since you are not moving forward, wanting them to cease, as well as the contacts from our Care Team. Though I am sad we can not help you on your journey. I am happy to help ensure that going forward, you are taken care of. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". Thank you!
AC
Angelina C.
Have not lost any weight
Have not lost any weight
Response from ZealthyMay 20, 2025
Hello Angelina! I am so sorry to hear that you are not seeing the results you want, so far. Please keep in mind that everybody is different, and some people see results quickly, and some it takes a little more time. I highly recommend that you work 1x1 with your Zealthy Weight Loss Coach, as well as let your Zealthy Provider know. They can review your current order and help ensure you are on the right path to see the results you want.
FB
Fayez B.
🟡 Caution: My Experience with Zealthy
II’ve probably only written two negative reviews in my life — I usually give businesses the benefit of the doubt. But my experience with Zealthy was concerning enough that I felt it was worth sharing publicly.
From day one, I made it clear to their team that I couldn’t move forward unless my insurance was confirmed to cover the cost. I uploaded my insurance info right away and repeated multiple times that I didn’t want to be charged or shipped anything unless it was approved. Despite this, they shipped the prescription without confirmation — and I never received a receipt or any breakdown of the $866 charge. I only found out about it while reviewing my finances with my advisor.
When I raised the issue, they first told me I’d get a refund — then later backtracked and refused. I had to go through my bank (shoutout to Banner Bank!) who looked through the documentation I sent — text conversations, screenshots of their landing page, and a video walkthrough of their site — and immediately reversed the charge. The medication is still sitting, unopened, in the same packaging it arrived in. And to top it off, I later got a message from a completely unrelated pharmacy saying another shipment was on the way.
To me, this felt like a bait-and-switch situation. Their marketing heavily suggests insurance will be authorized before anything ships — that was absolutely not the case for me. And just recently, almost two months later, I got a message saying my insurance was finally declined… long after the meds had already been sent. If that doesn’t raise red flags, I don’t know what does.
My financial advisor said it best: “Imagine how many people don’t check their accounts and don’t even realize they’ve been hit with an $800+ charge — because Zealthy ships first and hopes no one asks questions.” And honestly, why would they send a receipt if it alerts you?
If I could upload screenshots here, I’d show you the receipts — but I’ve got a whole folder of them for anyone who wants to see. Just be careful. Always document everything, and don’t assume a company will do the right thing just because you asked clearly.
Response from ZealthyMay 20, 2025
Hello Fayez! I am truly sorry to read your review and hear that you have not had the best experience using our services. I understand your concern with receiving an order that you were not ready for. The medication that is sent directly to your home and the one that is run for insurance are different types of medication. Most patients do want insurance run, but because the process takes 2-14 business days, they enjoy us sending out medication that, when approved by a Zealthy Provider, can be quickly sent out. Our patients can then start their weight loss journey while waiting for a decision from their insurance. I am again sorry that you requested this not to happen, and that the order was still sent to you.
You absoutely should have received an automatic email receipt at the time the order was placed. You can also look over any charges in the billing section of your Zealthy account.
If there is anything we can do to help, please feel free to email [email protected], message us in the portal, or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!
TR
TR
Happy customer for 1 year until this month
I am trying to get a prescription refilled. I was charged twice, it’s been 12 days and my prescription is still pending and has not been filled.
I have sent emails and messages in app and never received a response. I’ve called daily and only talked to 2 people, one hung up on me. I have been using Zealthy for a year and until this month I would have given them 5 stars. I just want my prescription refilled. I just paid for a year supply. How can I be charged before the product is shipped?? Zealthy PLEASE RESPOND AND HELP ME!
Response from ZealthyMay 20, 2025
Hello TR! I am truly sorry to hear that you are not getting the help you need with an update on your refill, and having this customer service experience. This absolutely should not be happening, and I want to review your call right away and get you an update on your order. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia" and I will be more than happy to help you. Thank you!
GD
Gen De La R.
Getting charged even after canceling
I canceled my membership in April, it just wasn't going to work. I sent an email to remind them that my membership was canceled. Representative told me that my card was no longer going to be charged, yet I keep getting emails to update my card info due to an unsuccessful transaction. Now, I got an email saying that my transaction was successful and my back account is in the negative. Now when I call, there is no one to answer from there side. Said wait time is 5 minutes but I've been waiting for 30 minutes. I'm super upset now, why are they going to tell me my card and membership is canceled and still charge me.
Response from ZealthyMay 19, 2025
Hello Gen! I am truly sorry to hear that you have been charged for an order that you no longer wanted. I have reached out to our pharmacy escalation team to have them reach out to our partnering pharmacy to request cancellation. As soon as we receive an update from our partnering pharmacy, we will reach out to you with an update.
AB
Amy B.
They have horrible customer service
They have horrible customer service. They hardly ever pick up the phone when you call, nor do they listen to emails, text messages and if you want to cancel in advance, they will charge your card still for the next month.
Response from ZealthyMay 19, 2025
Hello Amy! I am so sorry to hear that you are having a hard time getting a hold of our team regarding this unexpected fee. I understand wanting to get a refund on this membership if you are not moving forward. I have gone ahead and first made sure your membership is canceled out so you will not be charged again in the future. I also refunded the recent fee of $135 and emailed you the refund details. If there is anything else I can do to help, please feel free to reply to my email. Thank you!
BB
Barbie B.
It's a scam
It's a scam. I was charged almost $900 for a 3 month supply of tirzepatide. I never received the medication.
Response from ZealthyMay 19, 2025
Hello Barbie! I am so sorry that you have yet to receive an update on your order. I have confirmed that your order is canceled, and I have refunded you in full. I have emailed you your refund details. If there is anything further I can do to help, please feel free to reply to my email. I am always more than happy to help you out. Thank you!
