Sean
Very good communication from the…
Very good communication from the management.
Response from UpgradedApr 4, 2025
Appreciate you coming back with the updated review! And apologies for the shipping delays on your order. UPS is killing us here!

Hi 👋 We’re Upgraded!The easiest, most affordable way to get the latest MacBook with low monthly payments, AppleCare+ protection, and an option to upgrade every two years.How does it work?We spread the cost of a brand-new MacBook and AppleCare+ over 36 months:After 24 payments, you can upgrade to a new MacBook, or keep paying all 36 months to own your device outright.How does upgrading work? After 24 payments, pick your new MacBook. We’ll ship it to you. Transfer your data from the old device to the new. Return your old MacBook in our prepaid box. Once we confirm it’s in good shape, we cancel your last 12 payments and start you on a new set of 36.What if I don’t want to upgrade?No problem! Just complete all 36 payments and the MacBook is yours.Why choose upgraded?Some folks want the convenience of upgrades on autopilot, some just want low monthly payments. We're happy to have you either way.How do I get started? Head on over to our site! The first step of checkout is a pre-qualification with no impact to your credit score. See your exact monthly payment before committing.Who’s the lender?Affirm handles the lending side. We picked them because they make things easy to understand and easy to manage—just like we aim to do. Also, they have no late fees and no hard credit checks. So good.Why did you start Upgraded?Because we wanted a MacBook Upgrade Program for years, but no one was building it!We’re a team of designers, developers, and creators. Like you, the devices we use make us more capable, more creative. Superhuman. We believe choosing the right tech should be exciting, not complicated. It should fit your needs, your workflow, and your budget. No confusing financing. No trade-in headaches. Just a better way to own the right device -- whether new, used, or refurbished.We don’t have the perfect system yet, but we’re building it.Honestly, we see a massive opportunity to create a better kind of consumer electronics retailer. One that speaks clearly, treats customers w
Upgraded (getupgraded.com) has 428 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Sean
Very good communication from the management.
Response from UpgradedApr 4, 2025
Appreciate you coming back with the updated review! And apologies for the shipping delays on your order. UPS is killing us here!
Doug
Delivery was fast! Love the computer... apple care was delivered promptly. All good. I would have liked to see the billing provided by Citizens Pay prior to giving this review. Whenever I log into their website I can see the credit level indicating the purchase we agreed to but nothing about payment or what is owed. Hoping that goes well when it happens.
Response from UpgradedMar 27, 2025
Hi Doug 👋 Yep, the billing was delayed for a few customers this week. Sorry about that! Thanks so much for going with us and we hope to provide you with a smooth experience over the rest of your journey with us.
Keith
Easy way to get a new laptop without paying upfront.
Response from UpgradedMar 11, 2025
Thank you for going with us, Keith! Now I'm going to email you to see why you had a 4 (not 5) star experience. 😬
Josh
Great experience. Easy to order and smooth check out. Love the upgrade plans. I have the iPhone upgrade and now the MacBook. Only wish there was an IPad plan.
Response from UpgradedDec 26, 2024
Thanks Josh! We'll have a plan for iPad Pro eventually. Thank you for going with us and happy to have you as a customer!
Sam
Even through a couple corporate hurdles the Upgraded team were very transparent about what was happening and then worked to make the situation better than expected. Things can’t always go right and how a company handles a hiccup reveals their quality. Well done Upgraded!
Response from UpgradedNov 29, 2024
Hi Sam! Really appreciate what you said here and I'm excited to have you as a customer. If you choose to upgrade with us (in 24 months, or anytime), hopefully we'll be able to make that experience go off without a hitch. We're trying our best, hiccups as all!