Ultra Hearing AidsReviews of getultrahearing.com

I would not recommend doing business with this company. I ordered a set of hearing aids on October 30, 2025. When I received the confirmation I noticed that there were 2 sets on the order. I immediately contacted them and my order was corrected. The additional charge for the 2nd pair was not reversed. There were several email exchanges and I was assured that my order had been refunded. I am still waiting for the refund (January 9, 2026). I disputed the charge with my credit card and it is going through the process. After 30 days, I decided that I wanted to end my "45 Day Trial" and contacted the company on December 1, 2025 for return instructions. It took until December 20, 2025 to get the instructions. I shipped them back on December 21, 2025 and they received them on December 26, 2025. They are currently "going through inspection". I am fearful that because of their delays in responding to my requests, that they will claim that I am outside the "45 Day Trial Window". ********************************************* This is in response to the reply from Ultra Hearing Aids below: Since I have yet to receive my refund from the original overcharge, which I have been assured a number of times is coming, the credibility of your response below is low. I will believe when I see (get) it. I am still waiting for refunds of $149.95 and $174.95.

I ordered Ultra Hearing aids and within 2 days I had feedback, whistling and squeelling. I called wrote for a refund and received no reply for 3 days, then I was given runaround for 3 weeks. I finally sent them back, and 3-4 weeks later was informed they wouldn't give a refund , but credit to their website. They wanted to charge me $50 to get the SAME pair. Terrible customer service and care.

In Nov they (Ultra) said I would get a refund nothing, I also pasted their statement in a formal trouble ticket again a number and no response

These are not what they say they are, A3 chip noise cancelling is a lie. waiting 3 weeks for a refund, called Visa still have not got a refund probably never will, a total scam. I beg your pardon I never got a rma or a refund!!!!!!!!!

I purchased $199.00 hearing aids around 7-1-25, did not like them and wanted to return them. You cannot get ahold of a live person to answer or return a call. The only email from them was to upgraded to their top model and I just wanted a refund. After sending additional messages and a phone call message, I notified Bank of America about this fraudulent company. I sent the hearing aids back in their original envelope to the warehouse they were sent from around 1 month after the purchase and still did not hear from them. I cannot find any information except from other buyers who also got screwed with similar circumstances. I tried to find out where they are located and could only see California, no street address, no zip code, no phone number. If they had a location in Boston,MA. I would go there and show street justice for such a crooked company.

This company is not at all trust worthy. We ordered hearing aides where the website said get your hearing aides within 3 days on a 45 day trial basis. We didn’t receive the hearing aides until a week later, then they turned out to be not satisfactory so we asked for a return authorization. After several questions about why we were returning them for a refund, we finally got the return information and got them delivered. They acknowledged they received the return but responded that we qualified for a store credit. This company is not trustworthy. After Trust Pilot received a response that the refund was being processed, Ultra Hearing Aids said it was an automatic response and that no actual refund was being processed. Our credit card company reversed the charges when we logged a dispute. The BBB tried but couldn’t get the company to refund our money, so our credit card company was our best option and resolution.

I bought these with knowing they offer a 45-day money back guarantee. They didn't work for me, I returned (per their explicit instructions) well within the 45 day time limit. They will not refund my money. I am disputing the purchase with my credit card company. Ultra is saying I received the product and I couldn't get my money back. I'm not disputing the fact that I got them, I disputing the fact that I returned them and am not getting my money back. They did send my credit card company a piture of a broken charging case (which I didn't break) so it's a great excuse for them not to return my money. DO NOT PURCHASE FROM THIS COMPANY. Read the BBB complaints and hearing aid forums before you purchase! I would call to talk to someone and be put on hold for 2+ hours.

Garbage product I know as I purchased the Ultra Invisible 2 with constant feedback in the right aid & charging case lid fell off within a week of using them.