Ultra Hearing AidsUltra Hearing Aids – Trusted ReviewsAt Ultra Hearing Aids, we are committed to making better hearing affordable, simple, and fast. As an FDA-approved provider, we deliver directly to your doorstep – no appointments, no delays. Our hearing aids are designed for comfort, clarity, and ease of use, helping thousands of people reconnect with the sounds that matter most.We proudly stand behind every order with 7-day-a-week customer support and a 45-day risk-free trial. When browsing Ultra Hearing Aid reviews, you’ll find feedback on both our discreet in-ear models (Invisible 1 and Invisible 2) and our powerful behind-the-ear models (Pro and Prime), so you can choose the perfect fit for your needs.
Ultra Hearing Aids (getultrahearing.com) has 21 customer reviews on Five Star Index, with an average rating of 1.0 out of 5.
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Roger M.
The worst online seller i ever experienced. I paid the shipping for my return but they didn’t give me back my money. I even sent them the video how bad the hearing aid is. At the end they send me back the one I returned. Fooling people is bad.
Raymond S.
I sent my hearing aids back over 2 years ago and it was within the 45 days and I have not received my refund and you still have my hearing aids tried calling them probably about 30 times only once did they pick up the phone and talk to a lady put us on hold for about 45 minutes got back to us and said the check will be in the mail never received the check they never returned my calls they never returned my emails probably sent them probably 40 emails and never got an answer back the only thing they tell me is give them 24 to 48 hours to review the problem and I never hear anything from them this has been going on for over 2 years they got my money and they got my hearing aids this company is a scam even went to the Better Business Bureau for help they never returned their calls so they can't help me neither they did receive the hearing aids because I had a tracking number and a guy named Warren signed form so I know they received them I ordered the hearing aids on Friday January 12th 2024 so it's over 2 years
Margie L.
Do not buy these hearing aids. These hearing aids do not fit and the feedback is ridiculous. You can hear the screeching in the next room according to my family. The company will offer you 45 day returns for refund but rest assured, this is a scam. You will not get your money back. They will offer you store credit but for what? If this is what I wanted and they don’t fit in my ears, I should be able to return them. Why would I want to give these people more money and not be assured it is something I can use. This company is a total scam.
Luanne N.
Hearing aids were purchased in 2024. They stopped working in 2026. Company was contacted because they were sold with a lifetime warranty. Several troubleshooting tips were received from the customer service department. When I notified them that the tips were ineffective and wanted a replacement they could not find my order. I provide the order number. Then I received an email that I had not purchased their extended warranty. Who needs that with a lifetime warranty? When I expressed my regret when I decided to do business with their company. They explained that the lifetime warranty does not refer to the lifetime of the purchaser, but the expected lifetime of the device( for the in ear hearing aids purchased that would be 3-7 years). These lasted 2 years. Check every review available regarding this company. I deeply regret ever ordering from them.
Penny M.
I ordered Ultra hearing aids in early December 2025. Have not received them. I have been mislead several times via responses to my emails saying they were to ship within a week and even 24 hours! I have requested my order be cancelled and money refunded but told no refund of money was warranted because I had nothing to ship back! Emails received from customer service have been very friendly, but no (action) tells me this is a scam. I have just received notice that my money was refunded. I will post again when it is received. Thank you Ultra for making it right.
Response from Ultra Hearing AidsFeb 22, 2026
Hi Penny, Thank you for sharing your concerns. We’d like to clarify the situation based on our records. Your order was reviewed after your cancellation request, and the payment has already been refunded. Since the order did not ship, there was no product required to be returned, and the case has been resolved accordingly. Any earlier shipping estimates provided were related to processing timelines and not an attempt to mislead. We understand how frustrating delays and mixed messages can be, and we appreciate your patience while this was finalized. Regards, Ultra Hearing Aids Support Team
ALEX
Ultra Hearing Aids is a Terrible company. They promise you the full refund within 45 days, but will not pay you back nothing even if you return the devise and follow all their instructions. They will give you some bogus excuses like "special promotion" or something similar, but no money back. Their total business is fraud. So many people are writing those terrible reviews. No one is getting his money back, no one positive review. Where are the states Attorneys General offices, where are other law enforcement agencies?
Response from Ultra Hearing AidsFeb 15, 2026
Hi Alex, Thank you for sharing your feedback. We’d like to clarify this for accuracy and transparency. According to our records, your return was reviewed and the refund has already been processed in accordance with our 45-day return policy. Any references to promotions or eligibility were part of the standard review process and not a refusal to refund. Your case is no longer pending and has been resolved. We understand how frustrating refund concerns can be, which is why we make every effort to ensure each case is handled fairly and in line with our published policy. Regards, Ultra Hearing Aids Support Team
Kim Stiles G.
In the advertisement it clearly states 45 day money back guarantee. No where in the advertisement does it state to review their policies. The hearing aids do not fit in my ears and the company is stating because this was a special I can only receive store credit. This is fraud go read the advertisement and these hearing aids are always on special.
Response from Ultra Hearing AidsFeb 15, 2026
Hi Kim, Thank you for taking the time to share your feedback. We understand your concern regarding the fit and the return process. We’d like to clarify that your return was reviewed and the refund for your order has already been processed. Your case has been completed and is no longer pending. We appreciate you bringing this to our attention and hope this provides clarity. Regards, Ultra Hearing Aids Support Team
Cassie P.
I ordered on the 5th of January and keep Getting the run around on when they will ship. They keep telling me the “machines are down” I’m afraid I’ve lost my money! UPDATE: they just now shipped right after they saw this review! Kind of wish I would have wrote it sooner If that’s all it takes to get them to give me a actual Shipping timeline instead of the run around I was receiving. I will be updating this thread with my review of the actual product, stay tuned
Response from Ultra Hearing AidsJan 21, 2026
Hi Cassie, Thank you for reaching out and sharing your concern. We’d like to reassure you that your order has already been shipped. The tracking details were sent to the email address provided at checkout, so please be sure to check your inbox and spam/junk folder in case it was missed. We understand how frustrating shipping delays can feel, and we apologize for any confusion along the way. If you need help locating the tracking information or have any other questions, we’re always here for you. Regards, Ultra Hearing Aids Support Team
