gettingout.comReviews of gettingout.com

I'm in Canada wanting to connect with a friend in a US facility. Smart phone APP doesn't allow selection in the US. Friend sent a link and got the account open web-based. After many run-a-rounds, we are texting, but several issues remain. Customer support is non-existent and after hours of finally reaching one, call drops mid way. Frustrating experience compounded by unreachable support.

After paying for this service when I tried using it it continued to show a zero balance for my account. I emailed twice inquiring about how to rectify this issue. I receive no response in the email. I called Customer Service and asked for a refund and Customer Service is offering me a refund based on the amount that I purchased minus the service charge. If I had used the service successfully, I could understand the company holding on to the applicable service fee. Since the company did not render me a service at all, it should be criminal. That patrons are charged a service fee whether service is rendered or not, especially when service is failed on their end. 

I deposited $50 into this system in March 2025 to stay in touch with a loved one in jail. Due to a court continuance, the funds were barely used—about $48 remained. But because I didn’t submit a refund request within their buried 30-day deadline, they kept the money. Let me be clear: This wasn’t some oversight. It’s a predatory policy designed to quietly siphon funds from families already under emotional and financial strain. And because this company holds an exclusive contract with the jail, families like mine have no choice but to use their service. It’s a monopoly with no competition, no customer protections, and no transparency. If you must use this platform, I urge you to: • Set multiple calendar reminders to request a refund well before the 30-day mark • Track your balances constantly • Screenshot everything They won’t remind you. They won’t notify you. And if you miss their hidden deadline by a day, they’ll happily keep your money without providing a single minute of service. Disgusting. Shameful. And totally legal—because the system is set up to favor them, not the people they serve.