Just R.
This site steals money
I use GettingOut to communicate with my aunt who is incarcerated. Unfortunately, many of my message, i don't even want to count how many, remain in “pending” status for months and are never delivered, yet I am still charged for them. There is no automatic refund process for undelivered messages, and those charges add up quickly. I have emailed customer support multiple times about this issue. My first email was over a week ago, followed by three additional attempts. I have received no response. What makes this especially frustrating is that, in many facilities, this platform is the only option families have to communicate with their loved ones. When there is no alternative service available, reliability and accountability become even more important. Families are already under emotional and financial strain. Charging for messages that never go through, combined with silence from customer support, feels exploitative. Communication with incarcerated family members should not come with this level of uncertainty and lack of support. Until these issues are addressed, I cannot recommend this service. So just know if you put ten dollars or whatever on there, you're only going to probably be able to use about seventy five percent of your money, because the rest probably will be in pending status.