sub
Poor customer service
Takes weeks to ship (despite claiming 2 days processing and 4 days shipping), does not respond to customer service queries. When I followed up on my query, they responded that I was being passive aggressive and blamed it on the heat. My apologies, I had no intention of being passive.
Response from The Butters Hygienics Co.Oct 24, 2025
Hiya Sub, Apologies for any confusion and delay. Our website says a couple things but some people can miss them. We have actually hired someone for customer service . To ensure we can respond to everyone promptly. We can certainly do a better job at communicating. But you've given me a great oppurtunity to spell it simply, thank you! 1. We make fresh, handmade cosmetics and hygienics in a homebased facility. 2. Our stated *average* for processing and shipping is 6 business days like you said. And truthfully, that's not factual. Our average is actually 4 biz days from order to delievery. with a 36hr average from order top ship time. 3. But our FAQ does also note that sometimes we may have to make something for your order, which may take some time. So people do often inquire about an update when that happens. But 2025 has been amazingly difficult for people in customer service; the political and economic climate has made people tense. Everyone is scared they're being lied to, defrauded, and stolen from - they're letting us have it. *This onslaught stressed our CS rep so much that she quit after several years.* While we searched for someone new, we started using some standard messages. When people were being directly agressive, we would include a line that read "we're recieving a lot of messages both passive and aggressive. Anything you can do to help us with that would be appreciated." The hope was that people might reflect on their agression and hopefully self-correct, without us having to directly say, "you're making me cry, remember I'm just a sensitive autistic artist tryna sell some shea butter". Since I'm the maker, I cannot be stressed like that or the entire company grinds to a hault. As always our satisfacation is guaranteed. If you feel as though we could do something to make you have a more pleasant shopping experience, Please let us know. We are here to ensure you enjoy our products as well as customer service!