gettacarReviews of gettacar.com

From start to the very end first online purchase GettaCar met my expectations, there were a few setbacks along the way trying to get me in a vehicle I personally would love. I am not a settler for anything so…Thomas my representative has outdone himself to satisfy my desire need. Well done!!!! Traded in my 2019 Kia Sportage and downgraded into a 2018 Toyota CHR XLE premium crossover I’m in love with…I liked my Kia it was great at the time, but longevity and financial health won me. Blessings are capable for what we pray for.

Great experience with Gettacar! Was a bit skeptical at first but I found a rare electric vehicle at a great price. The car was clean and in great condition with all accessories included. Purchase and delivery were swift. The paperwork took some time and required me calling customer service a few times but they were all very efficient and courteous. Very happy with my purchase overall.

You would think all car buying online experiences would be the same, WRONG! This was the fastest, easiest, simplest way to buy! The communication was TOP NOTCH, the delivery with all the check points TOP NOTCH, the people , just ALL of them GREAT! I can't say enough good things about this company, I didn't run into ONE PERSON that called me or vise versa with anything but the customer in mind. They are kind, informed and helpful in every way. I tried browsing on the other big name site for the same car and just got better down payment options, financing, everything with Gettacar! HIGHLY recommend and will absolutely be a returning customer!!

At the beginning, the process with gettacar was much easier than Carvana that I cancelled my order with or so I thought. My car was delivered to me in a timely manner (the very next week, which after a month delay through Carvana I was very impressed with). That said, there many things they were not forthright with. One being that Carvana does in house financing, Gettacar farmed my "loan application" out to several banks, all of which put hard inquiries on my credit. The gentleman I dealt with initially named Matt S. seemed professional/efficient at first but as time went on, was not forthright. My insurance requires a Carco photo inspection for collision which I asked if that had been done prior to delivery (because Carvana did this). He kept saying he would "find out for me" and never got back to me about it. I ended up calling my insurance directly to see if they had received one. They hadn't and I took care of it myself. First red flag of lack of communication with Matt and refusal to follow up. On 4/30 Matt S. had said we needed to re-sign (aka he messed up) the contracts, putting in gap coverage and extended warranty coverage that I had agreed to but the financer who approved my loan did not. He tried to frame this in a "positive" light of lowering my monthly payment rather than his lack of communication with the financer. This caused the contracts I initially signed to be invalid. He scheduled me to re-sign the contracts a Saturday without a specific time, which I am an independent contractor and my work is flexible but I waited around a half day to re-sign contracts only for the system to be down when we were finally on the phone. This was obviously not Matt's fault, but what followed was. I asked him via text if this would delay the registration (my exact words: Are they waiting on the new contracts to do the registration?). His exact response: "no the registration doesn't need the contracts, that's in process, the payment needs the contracts, I will check with titles to see the status of the registration, NY state takes a few weeks to process." We ended up doing the re-sign on 5/4. 6 weeks goes by and I don't have my plates. He had initially told me it took about 6 weeks for NY State. I contacted him via email on the exact day it was 6 weeks to inquire about the registration. He tells me that the registration paperwork sent out until 5/13. I had actually received the car on April 21st, so they waited a month to send the paperwork in. He stated he'd check with title clerk next morning (this was on June 2nd). Another week goes by, I don't have my plates, I hadn't heard from Matt, I check my dmv file online, it's not listed in my registrations. So I email Matt again. Hadn't heard from him all morning. Getting frustrated/annoyed so I call gettacar, left message. A woman named Terri texts saying Matt was off that day & basically just telling me since the paperwork was submitted May 13th it takes NY about 6-8 weeks to process. At this point I'm very heated because they knew my temp reg (which while the temp plate was in the actual car, the paper copy and temp window "sticker" was an UNSIGNED email file) was set to expire supposedly 6/21 (even though the temp cardboard plate actually said 6/19). I'll give Terri that she did her best to assist me despite being thrown into the situation willy nilly and me being extremely upset and frustrated at this point. She escalated it to a supervisor named Anthony. Anthony calls at 5:30pm that day which I appreciated because he was supposed to leave at 5p and explains that they don't send the registration paperwork in until the contracts are finalized. I don't know why Matt or Terri could not tell me that, but there you go. I asked about an extension or a new temp plate which they could not because of NYS laws. I just got my perm plates/sticker today 6/18 finally but still no leined title. Overall I love my car but the process was ridiculous and I don't believe I'd do it again.

Great customer service and I love the car

Mike was great with helping me finding a car he made the process nice and easy overall great experience

got me a fast and good car for my trip, but it took a little too much to do all the formalities but it was ok, thanks to my agent.

Hannah did a great job in getting me the car very fast and efficient. The only problem was it didn't come clean and it had a fowl oder to it. However they did offer to pay for the detailing. I just feel that it should of already been taken care of. I also didn't get the keyless entry like it said it came with. They have ordered it but now I'm just waiting for it. The delivery guy did a great job as well as in explaining everything to me.