Simple Source Solutions provides innovative hosting and service offerings scaled to meet any need or budget. We specialize in hosting WordPress and Joomla websites, optimizing our cloud platform to deliver the best experience for hosting your site, period. We’re also nice to work with–separating us from the all too often cold and unconcerned mega-hosts of our day. This is why our customers love to Get Simple and have been doing so since 2008.
Simple Source Solutions (getsimple.net) has 23 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getsimple.net
Website
getsimple.net
Category
Internet & Software
Location
Atlanta
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 91% of reviews.
Latest
Most recent review: November 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I first emailed support prior to signing up for hosting and received a prompt and appropriate answer. After coming onboard and having an issue with configuration of the server settings, once again I received a prompt answer that took several communications but they finally had the answer that worked for my site. It's refreshing to actually get a quick response not auto generated.
Response from Simple Source SolutionsNov 25, 2024
Thanks so much for taking time out of your busy day to give us such kind feedback! We greatly appreciate your business and are glad we could provide you with 'refreshing' service. :)
MC
Mary C.
Our internet went down
Our internet went down. The only way to contact simple source is via email which can't be done without internet.
How about a phone number existing customers can call for situations like this.
We had to go to someones house to use their internet to contact you because we had no way to do it at the office with no internet. We made a simple suggestion hoping to had a secondary way to contact you.
What we got in return was a nasty "if you don't like the way we do business go somewhere else."
We will follow your suggestion and will look for a different hosting company. This is no way to treat a long term customer.
Response from Simple Source SolutionsOct 11, 2024
Updated (10/14/2024)
Hi Mary,
I'm not sure what you're reading into the language of the original response below, but none of it is what I would describe as "nasty". It is however accurate regarding our policies, hosting plans, and the realities of the hosting industry when it comes to phone support. It was also trying to be helpful in light of the expectation you seemed to express for phone support.
If you were required to go to another's house to use their internet, then that likely meant something was wrong with your home ISP (Internet Service Provider), not your hosting service.
Lastly, if you were just stopping by to leave a helpful suggestion, a public forum, where you left a 1 star review based on your expectation for phone support which we've never provided as part of our hosting services, isn't helpful to our customers or potential customers. Most potential customers look at a site like Trustpilot and will quickly weed through lower scoring companies. So, in fact, all your review does is hurt our small business and impacts our ability to provide better service to those who already trust us for their hosting needs.
If your goal was to take to the internet and leave a harmful review--you succeeded.
We're always happy to take customer suggestions. Simply drop a ticket and ask for an owner to review. We ask customers to please use these review sites to review the service you received (e.g., What was the issue you were experiencing? Was it resolved? Did the technician answer all your questions? Was the technician pleasant in your interactions with him/her? What has your experience been 99.99% of the time you've been with us?).
Ultimately, we just want you to be happy and provide you with the best service possible. In cases where we're not able to do so, we of course are happy to recommend other places. Please let us know how we can help. Thank you.
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Hi Mary, we are sorry to hear about your experience.
To our knowledge we've never advertised our services as including phone support, and are happy to address your concerns, and continue providing great support via our ticketing system.
There are many hosting Manage Service Providers who provide true technical phone support for a heafty fee, or level 1 customer service support which is generally devoid of the technical knowledge or empowerment to truly assist customers at levels that meeting customers' expectations or needs.
We've always preferred to provide real technical support from Level 3 professionals who are actually able to resolve issues you may be experiencing vs. the warm fuzzy feelings a phone # may give certain people even though the support people on the other end of the line can't do much to help them.
We just want our customers to be happy and it sounds like you're unhappy. We would gladly recommend a service provider with phone support if you will drop in a ticket to our sales department.
MN
Mills Novelty C.
Quick response and problem solved!
Quick response and problem solved!
Response from Simple Source SolutionsSep 17, 2024
We're glad we could help get things taken care of for you quickly.
Thank you so much for taking time out of your busy day to leave this wonderful feedback. We greatly appreciate you and your business!
FR
Frank R.
Consistent excellent resolution of issue.
You folks have consistently delivered on my site service needs, and done it quickly. Every time I've had an issue, you fix it the first time, and quickly - even when the issue was of my own making. Thanks.
Response from Simple Source SolutionsMay 21, 2023
Frank, thanks so much for the great feedback and for being such a wonderful client all of these years. We are blessed to have your business!
BG
Brian G.
Very responsive
I ran into a problem publishing my new website, but the team worked through it amazingly quickly. They were incredibly responsive, even responding at non-work hours to fix the problem. I could not have been more impressed.
Response from Simple Source SolutionsMar 4, 2023
So happy we could get this taken care of so quickly and to your satisfaction. Thank you for taking the time to leave these kind words here and for your business!
MB
Mary B.
Great!
Todd is awesome! He responds quickly and is very helpful.
Response from Simple Source SolutionsJun 25, 2022
Thank you for the kind words and for your business all these years!
CB
Chris B.
Had our website back up within minutes…
Had our website back up within minutes of being told it was down. Fantastic service!
Response from Simple Source SolutionsJun 18, 2021
So glad we could get you squared away quickly. Thank you for the kind words and for your business!
SD
Site D.
Excelente servicio
siempre he recibido una excelente atención y han resuelto mis problemas técnicos a tiempo. Muy recomendable.
Response from Simple Source SolutionsMay 20, 2021
Thank you so much for the kind words! We greatly appreciate your business!
