Karen L.
Billing Assistance Via Phone Does Not Exist
Service works well enough but customer service for billing questions via phone is non-existent. I have left two messages about needs to change our biling information and questions about future payment options. I have still not received a call back but was able to make partial changes through the website to get us through the current year. But we will have the same problem next year unless it is corrected. This will take human interaction.
Response from Simple Source SolutionsMay 8, 2021
Hi Karen, Thank you for taking a moment of your valuable time to leave us this feedback. We greatly value your business and find it unfortunate that we’ve left you less than fully satisfied. The most secure way to update payment information is through our website. We have very nice humans ready to assist you and promise there are no issues we cannot easily and swiftly resolve for you. Can you please drop us a brief note describing the billing issue you’re experiencing at [email protected]? This will open a ticket so we can securely assist you to your full satisfaction. Thank you for your business!