GetSafe Medical Alert (USA)Reviews of getsafe.com

Great service. Great response. Last service rep Roy was great to deal with. Easy cancellation and communication

I called GetSafe because it was time to do a test of my system. Navi, the representative from GetSafe to whom I spoke, stepped me through the testing of each of my devices. She determined that one of my devices needed to have the batteries replaced and explained how to get the back off of the device to replace the batteries. Navi was extremely helpful and knowledgeable. I have always been impressed with GetSafe whenever I have called them.

I really appreciated the call from Navi in customer service. She suggested a better location for the base unit, then worked patiently with me from beginning to end until all the medical alert devices had been successfully tested. She also walked me through changing the batteries in one of the units. Before the call was finished, she made sure the call list was updated accurately and verified the location of the emergency medical information. It was a very thorough phone call, and I appreciated her clarity. She was a pleasure to work with.

Roy was our service rep and he was extremely helpful and efficient, We have been pleased with the GetSafe service from the start.

We spoke with Navi on two separate calls. One call was made to resolve some simple technical questions. The other call was to order two more emergency buttons. Navi was professional, polite, friendly, knowledgeable, and resolved all issues. Great service!

When I was still a client, GetSafe usually replied within a few days. But after I ended my contract and urgently needed my Schadenspiegel for a new insurance, they completely ignored me. I emailed them on 1st of August 2025, again on the 7th, and even contacted them through the app — no response for over three weeks. Only after I set a strict deadline and threatened to escalate the matter to BaFin did they finally reply on the 22nd of August 2025. The message came with emojis and excuses about “high workload,” which is no justification for leaving a customer in limbo for that long. Unprofessional, unreliable, and disappointing. If you value timely and serious customer service, look elsewhere. This lack of professionalism and disregard for the customer’s time was ultimately the reason why I left GetSafe. And this experience confirmed to me that leaving them was not the wrong choice.

> Title: No Access to My Photos – No Real Support Rating: ★☆☆☆☆ Review: I have been trying for days to recover my KeepSafe account. I receive the verification code, but it always shows an error message when I enter it. I contacted support multiple times, sent detailed emails, and all I get are generic links. No one is actually helping me. I have very personal and important photos backed up to the cloud. I trusted this app with my memories, and now I can't access them. Please resolve this urgently or I will report this to data protection authorities.

Rapid response and solution to my question. Courteous, knowledgeable staff.