Sarah Z.
**Extremely frustrating refund…
**Extremely frustrating refund experience** I am extremely disappointed with my experience with Poppy AI, particularly with their customer service and refund process. I requested the cancellation of my annual subscription and a full refund within their stated refund period. I was told that I needed to attend an onboarding call, so I complied and joined the scheduled Google Meet on time. I waited for **30 minutes, but the Poppy representative never showed up**. Their own support team later acknowledged in writing that they had missed my onboarding call. Instead of simply processing my refund, I was repeatedly offered additional credits, a bigger package, and even another year, despite clearly stating several times that **I wanted to cancel and be refunded**. I was then encouraged to book another onboarding call, but their calendar showed **no availability in September**, potentially pushing me beyond the refund period. What frustrates me most is how difficult it has been to get a straightforward refund request handled. I complied with what was asked of me, showed up for the appointment, and repeatedly communicated my decision clearly. At this point, dealing with the refund process has been unnecessarily exhausting. A customer should not have to repeatedly chase a company simply to have a refund request properly addressed. !!!! I am still waiting for this matter to be resolved !!! SARAH



