VALENTINA ARANGO C.
servicio al cliente super malo como…
servicio al cliente super malo como siempre, no contestan, no solucionan

Ontop is a comprehensive global workforce management solution designed to facilitate the hiring, payment, and rewarding of remote teams across more than 150 countries. This platform addresses the complexities associated with managing a distributed workforce, offering a seamless experience that eliminates common challenges such as compliance issues and payment delays. By leveraging advanced technology and a user-friendly interface, Ontop empowers businesses to build and manage their global teams effortlessly.The target audience for Ontop includes businesses of all sizes looking to expand their operations internationally and hire talent from diverse geographical locations. Companies that operate in a remote-first environment or those that require specialized skills from around the world will find Ontop particularly beneficial. The platform is designed for HR professionals, finance teams, and business leaders who seek to streamline their hiring and payroll processes while ensuring compliance with local regulations.Key features of Ontop include instant hiring capabilities, which allow organizations to onboard talent quickly and efficiently. The platform utilizes smart contracts and automated compliance checks to eliminate legal roadblocks, enabling businesses to focus on growth rather than administrative burdens. Additionally, Ontop offers a robust global payment network that ensures employees receive their salaries promptly and in their preferred currencies, reducing the friction often associated with international payments.Moreover, Ontop prioritizes compliance, providing businesses with peace of mind through its dedicated legal experts who manage payroll regulations across multiple jurisdictions. This feature is particularly valuable for companies that may not have the resources to navigate the complexities of international labor laws. Beyond payroll, Ontop enhances the remote work experience by offering additional perks, such as a Visa card with cashback rewards and
Ontop (getontop.com) has 166 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Administration & Services · New York, New York
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Showing 54 reviews with 1 star · Clear filters
VALENTINA ARANGO C.
servicio al cliente super malo como siempre, no contestan, no solucionan
DIEGO S.
These are my own funds, yet the card limits prevent me from using them for the payments I need to make. Could you please raise or remove the limits?
Lionel K.
Poor customer service and no quick solutions
Enrique Callejas U.
i requested information they couldnt fidn the problem wait over promising
Natali H.
Absolutely terrible service. Never dealt with a worse payment platform. The platform has sooo many bugs. Even hyperlinks don't work (not sure was purposeful though). Customer service is non-existent. Their AI email/whatsapp/chat bot is horrific and understands nothing. If I could give negative stars, I would. Also, to add insult to injury, the platform won't let me correct the mistakes it made when it uploaded my passport photo (my birthday is wrong?). And they keep pushing me to sign a 1099 with the incorrect info, which is illegal. And they won't allow me to edit the 1099 to add my correct info.
Anna S.
Terrible customer service and extremely buggy application The customer service has been extremely disappointing. When I contacted them and provided clear evidence to support my case, it felt like they had not properly reviewed the information. They changed their response, but still refused to provide any meaningful help or resolution. On top of that, the application itself is incredibly buggy. Many of the basic functionalities simply do not work properly, making the overall experience extremely frustrating. Between the poor customer support and the unreliable app, this has been one of the worst user experiences I’ve had. Based on my experience, I absolutely cannot recommend this company.
Response from OntopSep 21, 2026
We’re sorry to hear about the experience you had. We work every day to improve our service. Our team has informed us that the issue was successfully resolved. We apologize for the misunderstanding.
Javier Andre A.
Worst customer team and turn around times
Sebastian P.
me suscribi al plan reserve y ahora no se puede dar de baja luego de un mes, si o si te cobran todos los meses del año y no lo explican claramente en ningun lado. Es un engaño por completo.
Response from OntopJul 16, 2026
Hola Sebastián, Gracias por compartir tu experiencia. Lamentamos que el funcionamiento del plan Reserve no haya sido el que esperabas. Reserve es una suscripción anual, con la opción de pagarla de forma mensual o en un solo pago. Entendemos que esto pudo no haber quedado tan claro durante tu suscripción, y agradecemos que nos lo señales. Nos gustaría conocer más sobre tu caso y revisar tu experiencia. Comentarios como el tuyo nos ayuda a mejorar cómo comunicamos también nuestros productos. Esperamos tu mensaje para ayudarte.