Aneera
The only good thing about Magic is the…
The only good thing about Magic is the training. After that, it’s all downhill.No real employee protection. Account Leaders are too busy being kiss-asses to the clients instead of actually listening to or standing up for their EAs. Employee concerns? Good luck getting anyone to care.There’s no proper employee support portal, no decent customer service for employees, and HR can take their sweet time responding to emails. Apparently, your concern can wait until they finish their shift.And now, the best part: they still haven’t paid me. Magic says my payment was already “disbursed,” but when I asked for proof of when, where, and how the payment was actually disbursed, suddenly there’s no clear answer. No transaction proof. No proper confirmation. Nothing that actually shows the money reached me.So where exactly was it disbursed?Because it sure as hell wasn’t disbursed to me. At this point, it feels like “disbursed” simply means disbursed somewhere inside Magic’s system or into their own pocket because the money certainly isn’t in mine. And let’s talk about the business model. Magic takes a huge cut reportedly more than 50% of what the client pays and then the client expects maximum value for their money. Guess who ends up paying the price for that? The EA. You get hired for one role, and before you know it, you’re expected to perform tasks far beyond your original scope because the client wants to feel like they’re getting their money’s worth. Magic wants to sell the idea of being a premium VA company, but the employee experience does not match that image. Great training. Terrible support. Poor communication. Weak employee advocacy. And apparently, even getting paid can become a problem. If you’re considering working for Magic, ask yourself whether you’re comfortable fighting to get the money you already earned.Because I’m still waiting for mine.