MagicReviews of getmagic.com

Response from MagicSep 1, 2022

We are so sorry to hear you haven’t received chat and email replies. This is very frustrating for me to hear as we pride ourselves on taking care of each customer query. I have personally taken action to ensure this never happens again. We don’t know your name and respect your privacy. But please feel free to reach out to us at [email protected] and reference this comment. The team is waiting to hear from you and make things right. I would personally like to put a stop to the emails you mentioned, but since we don’t know your name I can only offer to ask you to kindly click the unsubscribe link in the footer. Should we hear from you we’ll ensure that’s taken care of as well. I can assure you that we do not operate as a “fly-by-night” business. We have over 1100 satisfied customers, so I am very saddened to hear that somehow you have fallen through the cracks. You matter to us and we really want to make things right. Regarding onboarding calls, yes we do understand that some customers don’t want to be handheld through the process, so we tested a “pick your own assistant” option but found most of our customers preferred the onboarding process. Please feel free to reach out if there’s any interest at any time.

Response from MagicSep 1, 2022

Hello Hayley, I’m a member of the product team writing you to let you know that I hear you, and no replies for a week is not at all acceptable. Our assistants are very well trained by their leads to ensure every customer gets a reply in a timely manner, so it’s frustrating for me to hear that your requests were missed. Looking into your history I see both of the sign-up attempts over that 3-month span. I’ve talked to the teams in charge and it appears there was a major technical issue in regards to assistant allocation at that time, which has since been resolved. I am so sorry you’ve had such an experience. I’d understand if you have lost faith in us, but for what it’s worth if you do ever do want to try us again we would love to make things right. We’ll own our mistakes, find you a new assistant, all your questions will be answered in a timely manner, and offer a month of a Magic assistant free of charge. If interested please reach out to us at [email protected] and reference this comment.

Response from MagicSep 1, 2022

Hello Amanda, I am so sorry to hear you were told you wouldn’t need to pay if sales deals weren’t closed, and then asked for payment regardless. That must’ve been very frustrating. I reviewed your communications with our team and the way we handled your situation is frankly embarrassing. Again, I'm so sorry for the way things were handled. It was confusing and unfair to you. There was a miscommunication about our billing and it simply should have been clear from the outset what your bills would look like. I hate that you feel like you were scammed. It was never meant to feel like a bait and switch. I know it's been quite a long time since this happened, but I'd like to make this right. I'm sending you an email to follow up on the details.

Response from MagicSep 1, 2022

Hello QB, I am so sorry to hear that your assistant took 25 hours to do something that only took you one hour. As well, not getting a reply on 4 emails is completely unacceptable. I will say that our virtual assistant screening process has become far more rigorous than before. If you’d like to give us a second chance we’d love to find you an assistant who’s adept in excel (or whatever needs you may have provided they fit our expertise), and offer you the first month at no charge. As well, our customer support team is well trained to ensure all emails are replied to in a timely manner. We don’t know your name and respect your privacy. But please feel free to reach out to us at [email protected] and reference this comment. The team is waiting to hear from you and make things right.