MagicReviews of getmagic.com

My VA didn't show up on the first day. Then on the second day asked for time off the following week. The VA didn't complete the work that whole week, all this while I kept getting billed. Scam honestly. Just hire with someone else.

I thought it was quite poor in terms of quality, it was a good onboarding, but the quality of work just wasn't there

The sales was great but as soon as I reached onboarding, it felt like the team was new to the job. They weren't prepared or equipped with any kind of guided tour of next steps. Then I was charged. Next week, the team didnt seem to recall what spoken of in previous call. Big waste of my time.

I was poorly looked after. The assistant needed training and I basically paid for it and then she disappeared. No call or warning. When I questioned this , she claimed she was stuck in a cyclone. Her handler Jessa knew nothing about this. I cancelled my subscription and she offered to refund the money they charged without providing the actual service as the assistant. But they continued to charge my credit card for multiple weeks thereafter. When I questioned Jessa . She claimed that she had reversed the charges which was not true. I asked and actually insisted a manager look into this so Dieago called and said that he would assist. I haven’t seen any proof of that yet and am waiting on my Credit Card company to investigate this fraudulent transaction. I have been overcharged at least $700 USD so far. This is a pathetic way to run a company and I am not done with Magic as of yet.

Initially I was impressed by the company president Barbara and she described her service. The woman she hired was fresh out of high school and was not aware of some of the nuances of being a Virtual assistant. Without ever having performed barely 3 to 4 hours of service, I was sent another invoice which I did not pay. No one would respond any of my messages so I stopped using the service. So unfortunately things didn’t work out and when I asked for a partial refund, no one ever responded to me, which surprised me after the sweet talk that Barbara initially gave. After reading many other reviews it turns out that I wish I would’ve done my research. Because magic virtual does not deliver on what they promise. Stay clear of them and you can hire your own virtual assistant without them. Update: Someone from their company got back to me saying that they were going to refund my money. That was a week ago with no action saying “they were waiting for a response from the credit card company". All they have to do is honor the refund. Is that simple

I’ve have a horrific experience with this organization. I contracted a “professional” that misrepresented themselves on their resume and wasted my time and billed me for work that they did not complete. Then when it was escalated to my rep her only solution was getting me a new contractor. I go through the interview process with 3 candidates none of which were great and then when I ask to speak with more she takes 2 weeks to respond to inform me that I can’t because are in the middle of a process. I ask why and receive no response. I then ask to speak with a new business development rep and she ignores me. I fill out a form to be routed to a new professional he sets up a call with me and cancels, informing me that he’ll let my original business development rep know that I need attention. Then when I express my frustration he loops in another rep to express that “an emergency has come up for him I’ll let you last rep know to reach out” What kind of scam is this?

Just tried out the service, they overbilled me, the work quality was bad - I complained, didn't hear anything back. Ridiculously bad. Stay FAR away...

More of the same of all of the other bad reviews. I'm now wondering if the good reviews were planted by Magic employees to try to avoid having their rating be a flat 1 star. Started with an assistant 2 weeks ago. She is AMAZING. I feel like I lucked out with the match - but the company the 2nd week in said that my payment couldn't be processed. The card I had on file I know works, but I added a different card just to be sure. Got the same email said the payment couldn't be processed. I tried to reach out to them several times with no response. Then I got a message from my VA saying she had been taking off of my assignment - and on my dashboard she had also been removed. The company hasn't gotten back to either of us on why this happened. I really like the assistant, but I don't want to be associated with a company that goes MIA two weeks into working with them. If you sign up, BEWARE! And just be ready that two weeks in, they'll disappear. Get the contact info of your assistant if you like working with them and maybe you can retain their services outside of this ghost company.