LuminaReviews of getlumina.com

Response from LuminaNov 28, 2021

Dear Brad, The shipment has been kicking off this week, we will arrange the shipment according to the time ordered. However, we are experiencing shipping delays due to volume and carrier availability. We apologize for any trouble this has caused. Your order is currently being packed and will be handed to the courier shortly. Please keep an eye out for an email with your tracking number. Please rest assured we will be providing you with all the support you need to keep track of your package as it is moved along and stay tuned for updates from our team. Our customer service team is available via email, and Facebook Message, so please be aware that wait times may be increased. Thanks for being a valued Lumina customer, we appreciate your patience.

Response from LuminaNov 26, 2021

Dear Rifki, The shipment has been kicking off this week, we will ship according to the time ordered. However, we are experiencing shipping delays due to volume and carrier availability. We apologize for any trouble this has caused. Your order is currently being packed and will be handed to the courier shortly. Please keep an eye out for an email with your tracking number. Please rest assured we will be providing you with all the support you need to keep track of your package as it is moved along and stay tuned for updates from our team. Our customer service team is available via email, and Facebook Message, so please be aware that wait times may be increased. Thanks for being a valued Lumina customer, we appreciate your patience.

Response from LuminaNov 25, 2021

Dear Jose, Thank you for reaching out to Lumina support. The shipment has been kicking off this week, we will ship according to the time ordered. However, we are experiencing shipping delays due to volume and carrier availability. We apologize for any trouble this has caused. Please rest assured we will be providing you with all the support you need to keep track of your package as it is moved along and stay tuned for updates from our team. Our customer service team is available via email, and Facebook Message, so please be aware that wait times may be increased. Thanks for being a valued Lumina customer, we appreciate your patience. For any other questions, feel free to let us know. We are happy to assist you in any way we can.

Response from LuminaNov 24, 2021

Dear Ernesto, We appreciate your support in the early stage, the shipment has been kicking off this week. Before we ship your webcam, we may need your assistance to confirm your shipping address in order to proceed further. We have just resent the shipping address confirmation email again to your registered email, please also check your spam or junk mail just in case. Last but not the least, thanks for being a valued Lumina customer, we appreciate your patience.

Response from LuminaNov 10, 2021

Dear Teresa, We understand your concern. We have created this product from scratch and have been working hard to make sure our backers receive their unit asap. We did face certain barriers along the way that postponed the shipping date. We have been updating our Indiegogo page on a regular basis to communicate the most updated shipping date. We have processed your refund on Monday and it should show up in your card statement in 5-10 business days. Sincerely, Lumina Team