TrishyF
Is Get Lumina Web Cam Legitimate or Scam?
Today is 21 December. I ordered Lumina 7th November. That's 5 weeks ago. I was not informed at the time of purchase there was a delay. I followed up and they advised there is now a delay, with unknown date. Weekly follow ups, they provided me with a con note and link to check tracking, all of which don't exist and are not correct. I continue to chase Lumina for the products I ordered and have not received. I am really concerned if they are legitimate or not. So far it's false advertising - saying they are selling products but not advising there is a problem until after the payment is made. I would like to leave a positive review, but at this stage, despite multiple emails I am unable to do so. Update: 29 December 2021 I received an email from Lumina to say the order has been lost and they are now refunding my payment in the next 5-10 business days. It's been 7+ weeks since I ordered. I am disappointed they haven't been able to deliver, but grateful they have taken responsibility after such a long delay, even though it seems they only did this as a result of the Trust Pilot review. I really hope they can get it together and sort out their shipping, handling and logistics.
Response from LuminaDec 29, 2021
Dear TrishyF, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team