Camera was never shipped and email updates stopped coming in November. Perk is locked and support[at]getlumina.zendesk.com doesn’t answer my emails with order number and the request for an update on the shipment.
Response from LuminaJan 13, 2022
Dear Dennis,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
Upon checking, your inquiry has been addressed by our support team, and please accept our sincere apologies for the delay. We totally understand your frustration, and our team is pushing hard to our logistic partner at this moment.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
HH
Hemi H.
Shocking service
Shocking service. Paid the extra for shipping and it didn't even get a consignment number before the time it was supposed to arrive.
It's been another 19 days on that and still no sign of arrival.
I wouldn't recommend this in any way shape or form and if this is the effort put in to get it to customers I'm now scared to see the technology.
Spend your money on something else!
Response from LuminaJan 7, 2022
Hi Hemi,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
We deeply apologized that our express logistic partner has recently exceeded its capacity and thus some delay may be expected even when you choose the express shipping method.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
MS
Markus S.
Mir fällt auf....
Mir fällt auf, dass nach einer schlechten Bewertung über dieses Unternehmen immer relativ schnell eine sehr gute Bewertung abgegeben wird.
Dadurch scheint es, dass die guten Bewertungen nicht objektiv oder ehrlich sind, sondern vom Unternehmen selbst gekauft oder platziert wurden.
Ich habe daher mehr Vertrauen in die schlechten Bewertungen und sehe davon ab, mehrere Kameras für unser Schulungszentrum zu kaufen.
Response from LuminaJan 7, 2022
Hi Markus,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience from you.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
VN
Vincent N.
Getlumina 'forgets' to ship the order…
Getlumina 'forgets' to ship the order and blames late arrival by default to 'holiday circumstances at your local shipper'. Fact is, the local distribution is only one day late due to the holidays.
Support wasn't helpful at all with information about shipping. All they do is refer to a tracking code (2x) of a shipment that was never sent. They don't bother helping customers, the money is already in!
The product is not great. All software provided is Beta software and does not function properly.
They have tried to push their sales during the holidays with discounts that were not discounts. They increased their price before discount was calculated (which is fraud)
Also, their website notes they have EU distribution, which is not true. The product is shipped from Hong Kong, which means the buyer has to pay an additional customs fee ($ 43 in my case) for delivery, which makes this camera a very expensive item for the quality delivered.
- Packaging is an 'Apple-like' imitation, the product is not even close to any imitation,
- The webcam mount delivered is of poor quality, it will not hold it's position,
- The USB-C connection in the camera is fragile and is likely to break down after a few plug-in/-out movements,
- Image quality is poor for a 4K cam (Logitech C920HD is of much better/sharper quality, despite being just Full HD),
- Software is poor and buggy (in Beta-versions only for both OS X and Windows, shame on GetLimuna).
- The software provided (again, all Beta versions) can only be used after registering. Be advised, please create a fake account to get it to work. (I did, I don't trust these Chinese practices at all)
All together this is definitely not worth it's price.
I've been reading multiple reviews and considering my experience with this company/product, I'd expect all positive reviews to be fake reviews.
I have notified Trustpilot about that.
Response from LuminaJan 7, 2022
Hi Vincent,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
We deeply apologized that our express logistic partner has recently exceeded its capacity and thus some delay may be expected even when you choose the express shipping method.
Our development team aims to release an update for Windows / Mac in Jan, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
DG
Daniel G.
Waste of time and money
Waste of time and money. This product is NOT ready for release yet. The software is terrible. The parts are cheap (no matter how hard you try the camera won't tighten to the clip which makes it lean slightly). Wanted to use this for YouTube videos but when I open screen flow and select the camera and then hit record it does nothing. Lol, it's even messing up my recording software. I've never run into that with any other webcam. DO NOT BUY THIS. Period. I hope I can get a refund. If not I'll definitely be disputing the charges with my bank. Shame on you guys for releasing something that is NO WHERE near ready.
Response from LuminaJan 4, 2022
Dear Daniel,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
Our development team aims to release an update for Windows / Mac in Jan, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
KS
Kerry S.
Not such a great camera
Not such a great camera. Drivers have to load before camera work. Microphone can barely hear me in Zoom unless I shout.
Response from LuminaDec 30, 2021
Dear Kerry,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
Our development team aims to release an update for Windows / Mac in Jan, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
AK
Art K.
Feels like a scam.
I ordered this a long time ago. Company hasnt send me anything. Very hard to get through to anyone. Still waiting for my order. Feels like a scam.
Response from LuminaDec 29, 2021
Dear Art K,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
CH
Chidi
Very Poor quality product -
This product arrived on 13th December. I tested it and the video quality is worse than an iphone 2. It’s horrible. A waste of 200 dollars including shipping. I sent an email for returns as requested by their website and instead of giving return instructions like any other honest company, they keep asking for screenshot comparison between lumina and my iphone. I have sent it to them and fill date 9 days later, they have refused to send details for refund
Buy this product at your peril. The quality is 0%
Edit after Lumina’s response that they cannot track my email. I have written over 8 emails and MiKe replied me. So claiming they can’t track my email is not honest
Response from LuminaDec 29, 2021
Dear Chidi,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
