Mackbach
Be aware of fake reviews for this…
Be aware of fake reviews for this product. It is impossible people rate this with a 5 star, due to the simple fact that this product is still under development heavily. Software versions are all still in very early Beta (0.0.2....) AI functions are unavailable (but advertised for) - Nice to advertise with a color-card function that does not work, due to the fact that it's an AI function, - The current 'Sale' price isn't sale, it's actually 10% more expensive than 1 month ago, - Shipment is terrible, The product is notified 'shipped' 1 or 2 days after sale, but it is actually not shipped. - You likely pay double tax on this product, since the product is shipped from Hong Kong. (If the company was in Europe, this would be treated as tax fraud, I will check with the Hong Kong/China official sites soon) - The mount is of poor quality, the camera barely holds position, - The privacy cover is lost easily, it's magnet influences the sensor so you need to put it aside, - The USB-C connection to the camera is poor. - On Mac M-chip, you need to reboot your computer to open the software a second time. A truly disappointing product. Stay away from this (Mac -and- Windows) for at least another 6 months until software development is a bit further (Stable 1.0 or better). For now, leave it alone.
Response from LuminaJan 24, 2022
Hi Marco, We are sorry to hear about your unpleasant experience and appreciate your time to leave the product review. Our development team aims to release an update for Windows / Mac in early Feb, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need. Thank you again for your support, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team