Mompreneur K.
Don't buy this if you are thinking too!
Don't buy this if you are thinking too! I was conned by the shiny Indiegogo ads about Lumina 4k webcam and paid for it in August 2021,(Contribution ID 2557) and was told it would be shipped in Oct/ Nov 21. I got a tracking number in 1st week of December 2021, but the tracking was invalid up till end of January. After sending numberous request to lumina support team, they admitted the item was not sent to me , but when I asked for a refund, they remained silent and did not bother to reply my 10 email request sent . Indiegogo support has replied me that they cannot refund me and ask me to contact Lumina. (Problem remained unsolved up till today) Do yourself a favour, and stay away from Lumina company with horrible customer service and cheats customers of their money. Companies like Indiegogo should thoroughly scan through who they feature and not support scammers like Lumina. Help me guys : by sharing this post to any of your friends who are thinking to purchase, so they don't get conned !
Response from LuminaFeb 18, 2022
Updated Response - Feb 21, 2022 Dear Mompreneur, We have responded with your refund request on 1/29, 2/8, and 2/14. Could you please help to check your spam mailbox if you could find those responses. Thank you again for reaching out to us. Best, Lumina Support Team ----------------------------------------------------------------------------------------------- Dear Mompreneur, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further. We apologize for the delayed response due to we received a high volume of inquiries and we had reduced hour for Lunar New Year. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team