MM
Buyers beware - Lumina is aesthetically pleasing, but software is half-baked at best.
As an Indiegogo backer, we expect bumps along the product launch ride. The camera is now being sold publicly however, and it is not fair on the market to be falsely sold a product which remains half-baked. Feedback and support is extremely poor - the only mechanism to deliver this is through a support email. The Windows software is a poorly ported over Mac application. The "AI features" marketed are sup-par or non-existent - for example, the Colour Card Calibration is still not available despite customers being informed in product roadmaps that it WILL be released in v.0.1.1 which has come and gone with no acknowledgement of this lacking feature. Another example - the AI blur is far inferior versus what is already available in MS Teams and Zoom; the blur/cameraman/etc. features don't even work with other services (like Facebook Messenger or the built-in Windows Camera application). I have shared this feedback, asked for roadmap clarifications, and sought general support from Lumina with little to no avail in the last 3 months. Buyers beware - Lumina has fantastic marketing, and an aesthetically beautiful product (IMO). However, the software marketed on their website which the camera is so heavily reliant on, is months away from production release, if at all. Be critical of the founders and their motivations, and do your due diligence before spending RRP $250 (currently $199) on a camera which has a nice lens. Ultimately, this is a nicer camera which doesn't offer anything else that your laptop webcam and software from Zoom or MS Teams can already do 90% of. (Please note that this only an accurate recount of my experience at time of writing on 21-March-2022; I acknowledge that products can improve over time, which I hope this one will.)
Response from LuminaMar 23, 2022
Dear Matt, First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking. Our development team aims to release an update for Windows with more feature soon, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need. Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come. Best, Lumina Support Team