LivewireReviews of getlivewire.com

the quality of the work is good. But it is just hard to do business with Livewire. It is hard to get an appointment. And then, when an appointment is set, they do not show up when scheduled. They just need to work on making it easier for the customer to do business with them.

We had a universal remote that we no longer wanted to use. We had to have someone set up the TV, VCR and DVD players separately going through the tuner. The technician could not set up the VCR, so that doesn't work. He also has us playing the DVD player using the tuner and the DVD remote. Would have rather just used the remote. Good news, we no long have to use the universal remote, which was giving us issues.

The technician was on time and very efficient. He connected the components and tested the living room TV set, which worked fine in HD. However, he gave us verbal instructions to connect the other 3 sets, and after we connected each one, we could not get HD on any of them. I called Livewire to report the problem, and since it was the end of the workday on Friday, no one returned my call. On Saturday my wife had to call Verizon Technical Support to get the problem rectified. She was on the phone for over an hour, trying suggestions he gave her, until finally, his suggestions were successful. I had hoped that I would receive better follow-up from Livewire. Unfortunately, we remain disappointed.

The appointment was for 8:00. The service technician showed up at 9:30. He did finish the job around 12:00. I've noticed several glitches with the remote. It does not turn on/off the DirectTV receiver. You have to manually turn it on. It doesn't always switch between modes by changing the inputs or turning on the components.

We have had Livewire do several projects - some of which are really good and some of which have been of dubious value. In every case Livewire has been enthusiastic about installing the high end option but I am not sure they all have worked to create a better solution. The "booster" they installed to make our Wi-Fi signal stronger has created more problems than it solved and frankly requires sometimes elaborate work-arounds to get any value from it. The Sonos systems they installed on our various entertainment systems have done well. We had a hard time getting anyone to take ownership of our issues but ultimately did get a good service call from Kevin Neilson.

I've got a somewhat complicated home phone system in that there are multiple phone jacks throughout the house (23). We knew that one of the jacks was sending a "phone off hook" signal to our system (probably a short in that line somewhere). The Livewire technician wasn't able to correctly figure out which of the jacks was the problem (it was #21) so I had to have Verizon come to the house and solve the issue.

Guy who did the install was nice -- end result is slow and cumbersome

Livewire for the most part does a great job designing and installing sophisticated AV systems and that is it. Unfortunately there is no follow up, no e-mails or newsletters of new ideas or services. Obtaining service is way more difficult (requires talking to more than one person) than it should be. There needs to be periodic follow up with customers who install high end systems.