Chris M.
CANT CANCEL SUBSCRIPTION
CANT CANCEL SUBSCRIPTION - they kept billing me for 5 months after i quit using the program - they said they cancelled my subscription but every month they billed me again. I had to file a case with Paypal, which I won, but the hassle was unbelievable - UGLY COMPANY TO DEAL WITH - AVOID!!!
Response from LassoSep 10, 2026
Hi, Chris. Thank you so much for the feedback here. We’re concerned to hear that canceling your subscription felt this difficult. That’s not the intent, and we're committed to making the overall process better. After seeing this review, we checked the records available to us and found one active Lasso account under Chris Moon. The odd thing is that the subscription there shows as active, and we couldn't find any cancellation requests or disputed payments. I'm hoping maybe it was under a different account, and you were able to get it all closed out. Just in case, we’ve sent an email to the address associated with that account. If that's your account, we'll work to make sure it's all closed out ASAP for you. If you didn't get an email from us and it's under a different account, any chance you could email [email protected] with your account email address? We'd like to review what happened so we can ensure it doesn't happen for anyone else. Thank you again for your time.



