FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Product is great !!! Conummation stinks !!! I was over charged and never received a message , email , phone call from them at all !!! I tried everything from Facebook messenger to emails to calling and zip !!! If these were my business I would be ashamed that not returning a customer that just purchased from them.
Response from FurLife™Mar 12, 2025
Hello Rick,
We’re glad to hear you like the product, but we’re really sorry for the frustration with our communication. That’s definitely not the experience we want for our customers.
After checking our records, we can confirm that the overcharged amount was refunded on March 10. If you haven’t seen the refund yet, please check your payment method or let us know so we can assist further.
If you have any other concerns, please reach out to us at [email protected]—we’re happy to help and truly appreciate your patience!
Kind regards
Marc
JB
Joan B.
Natural flea collar not so long lasting
I purchased 2 collars, one for each cat in December. At the time I had not kept up monthly flea treatment and they had pretty bad case of fleas. At first the collars worked as described but 4 weeks went by and they were again itching from fleas. I called to report my results and was told that they would not refund my money.They also said their collars are designed to repell fleas not kill them. As that may be true, then they should not advertise that the collars will keep fleas off your pet for multiple months when mine lasted 4 weeks.They did offer a 10% discount to buy more of their products.
I declined and vowed to stick with products that I know will work and for what period of time.
Response from FurLife™Feb 3, 2025
Hello Joan,
Thank you for taking the time to share your experience. We’re sorry to hear that our collars did not meet your expectations and that your cats continued to have flea issues after four weeks.
Our collars are designed to repel fleas rather than kill them, and their effectiveness can vary depending on the severity of the infestation, your pet’s environment, and exposure to untreated areas. If your cats had a significant flea issue before using the collars, additional flea control methods—such as cleaning bedding, vacuuming, and using other flea treatments—may be necessary to fully break the flea life cycle.
We understand your frustration and appreciate your feedback regarding the duration of effectiveness. While many customers find success with our collars for multiple months, we recognize that every pet’s situation is different.
We apologize if our refund policy did not meet your expectations, but we do stand behind our commitment to customer satisfaction, which is why we offered a discount on future purchases as a goodwill gesture. We appreciate your consideration and respect your decision to use products that best suit your needs.
If there’s anything else we can do for you, please don’t hesitate to reach out. We truly value your feedback and the opportunity to improve.
Kind regards
Marc
KA
Kara
I love FurLife
I love FurLife. I was looking for something safe for my dogs to combat fleas n ticks since they are so bad this year. I received my FurLife collars and put them on my 3 dogs and after a few days the itching seemed to calm down and looking for the fleas became a challenge to find them. Very pleased with my purchases.
UPDATE::: after about a month and thinking things were going great all 3 of my dogs started scratching uncontrollably at the neck like they were all allergic to something in the collars. I took them off and the scratching stopped. But of course I ordered 2 more 12 month collars because I thought they worked. I went to the vet and got the a bravecto chew for all 3 dogs for fleas and within a day all the itching stopped. I bought 5 collars in total 3 8 month and 2 12 month and they are garbage.
Response from FurLife™Nov 4, 2024
Hello Kara,
Thank you for sharing your experience, and we’re glad to hear that you initially saw a positive response with our collars! However, we’re very sorry to hear about the issues that arose later and understand how frustrating it must have been to see your dogs uncomfortable.
We designed our collars to provide safe, effective relief from fleas and ticks, but we know that sensitivities to natural ingredients can vary from dog to dog. The itching could be a reaction to the essential oils in our collars, which some pets may find irritating over time. We appreciate you taking quick action and consulting with your vet to address the discomfort for your pets.
Your feedback is essential to us as we work to refine our products. Please reach out to our customer care team at [email protected] so we can discuss or find an alternative solution that best suits your dogs’ needs.
Thank you again for giving our products a try and for your honest feedback. We hope to have the chance to restore your trust in FurLife.
Kind regards
Marc
DF
Duaine F.
Doesn't work as described
My dog still has fleas after 3 weeks of wearing the 12 month collar
Response from FurLife™Jul 20, 2024
Hello;
Thank you for sharing your experience with us. We're sorry to hear that your dog is still dealing with fleas after three weeks of wearing the pendant.
We want to clarify that our pendant is designed as a preventative measure to protect your pet from fleas over a long period. For the pendant to be most effective, it's important to treat any existing flea infestation before using our product.
We recommend using a fast-acting flea treatment to address the current infestation and then continuing with the collar to prevent future flea issues.
Your satisfaction and your pet's health are our top priorities. If you need any further assistance or have additional questions, please don't hesitate to contact us. We're here to help.
Kind regards
Marc
CO
Consumer
Did not work for us
I hate to write this review but by I feel that some people need to know about our experience.
I was really hopeful with this product and gave it a good 3 months before making the decision to go back to our other products.
First impression was ‘whoa, that smell!’. Forget wanting to put your face anywhere near the animals head because it’s pretty hard to breathe. I can’t imagine how it smells for a dog! It does dull down after a month but it’s still not something I wanna smell every time I snuggle up with my dogs. Immediately after putting these on my 7 yr old labradoodle comes in with her first tick ever. I thought it a fluke. What are the chances? Well, since these collars went on I have pulled multiple ticks off each of my 3 dogs. One got so engorged I could barely get tweezers around it. And it was right next to the collar! After removing 3 today I decided I’m going back to the topical stuff. I have been in this house with these dogs and a yard full of chickens that eat all the bugs for YEARS and haven’t had a tick problem until I started using these.
I gave an extra star because shipping was fast and the transaction was easy 🤷🏻♀️
Response from FurLife™Jun 12, 2024
Hello,
Thank you for sharing your detailed experience with our product. We're genuinely sorry to hear about the issues you've faced.
It's disappointing to learn that despite your hopes, the product did not provide the protection against ticks that you expected. Your account of finding multiple ticks, including an engorged one right next to the collar, is especially concerning. This is certainly not the outcome we want for our customers and their pets.
We appreciate your patience in giving the product a fair trial over three months and regret that it did not meet your expectations. We're also sorry to hear that this issue arose despite your efforts and long history without tick problems.
Please contact us directly at [email protected] so we can address this issue promptly. We are committed to finding a suitable solution for you, which may include a refund or other measures to ensure your satisfaction.
Thank you for your feedback, and for giving us the opportunity to improve our products and services. We value your input and are dedicated to making things right.
Thank you for your understanding.
Kind regards,
Amanda
JB
Jerry B.
Feel they don't work as advertised.
Our 3 dog has been wearing them for not even a month and every other day they come in they have ticks on them So is it just pull out of package an place on to dogs We smell the citadella but don't see the effect !!! Yes we leave them on our dogs constantly thinking it would work better
Response from FurLife™May 31, 2024
Hello Jerry,
Thank you for your feedback, and we're sorry to hear about the issues you're experiencing with our flea and tick collars. We understand your frustration and appreciate the opportunity to address your concerns.
The full effect of the collar begins within a few days and can take up to three weeks to reach its maximum effectiveness. The exact time may vary depending on your pet's fur length. To ensure the best results, please make sure the collar is worn continuously and fits snugly against your pet's fur.
We would like to clarify that our collar is designed to repel pests rather than kill them on contact. This means that while it's possible to see ticks and fleas on your pet, our collar works to prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety.
If you have any further questions or need additional support, please don't hesitate to contact us. We're here to help and ensure your pets are safe and comfortable. Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Kind regards
Steven
LK
Liz Kanoenoelehua M.
This is a flea and tick preventative…
This is a flea and tick preventative collar that I have had for less than a month or so and I've had to pull 2 ticks off my dog in the last 2 weeks.
Response from FurLife™May 27, 2024
Hello Liz,
Thank you for sharing your experience with our flea and tick preventative collar. We apologize for the inconvenience and concern this has caused you and your pet.
While our collars are designed to provide reliable protection, we understand that individual experiences can vary.
Please contact us at [email protected] so we can assist you further. We are committed to ensuring your satisfaction and the health and safety of your pet. We can provide additional guidance and discuss potential solutions, such as a replacement collar or a refund.
Thank you for bringing this to our attention. We look forward to resolving this issue and serving you and your pet better in the future.
Kind regards
Amanda
ER
emily R.
Was super excited to try out these…
Was super excited to try out these collars for a non toxic alternative to nexgaurd. However, less than 2 weeks and I just pulled a tick off my pup- which was not easy as it had burrowed deep already. I live in the suburbs with residential trails so nothing crazy with large fields. The collar insert was supposed to last a year so this is definitely disappointing
Response from FurLife™May 26, 2024
Hello Emily,
Thank you for sharing your experience, and we're very sorry to hear about the difficulties you've encountered with our collar. We understand how important it is to keep your dog safe.
We are deeply concerned that the collar did not provide the expected level of protection for your dog. Our collars are designed to offer effective and natural protection, and it’s disappointing to hear that it didn’t meet your expectations.
Please contact us directly at [email protected]. We are committed to helping you resolve this issue and ensuring your satisfaction. Our team will work with you to find a suitable solution, whether that involves a refund or another form of assistance.
Thank you for bringing this to our attention. Your feedback is invaluable, and we are here to support you and your pet in any way we can. We look forward to hearing from you soon and resolving this matter promptly.
Best regards
Amanda
