FurLife™Reviews of getfurlife.com

Today I ordered two of the Fur Life flea and tick tags. I have a black and white dog and a black and white cat. I ordered a black flea and tick tag for the dog but submitted my order for the cat and forgot to indicate a black tag for the cat. I immediately sent a reply to my confirmation email explaining that I wanted to have a black tag for my cat instead of the green tag. Being a Sunday, I did not expect to receive a reply until sometime Monday. This evening I have received a confirmation email from Julia that a black tag would replace the green tag. I am very pleased that Julia has taken care of my request so quickly. I have used Fur Life flea and tick collars and tags in the past. I live in Florida and I am very pleased to say that they work very well in Florida climate. Last time I got the tag I had a small cat and I felt like the tag was too big for his neck but the flea and tick collar worked well. The cat I am buying this flea and tick tag for is a much bigger cat and should work very well. My dog has done well with either the collar or the tag. It's also nice to know that both my pets have something natural to keep the pests away instead of using chemical chews and liquid treatments. Thank you Julia for correcting my mistake when I ordered the tags. Your customer care quick response to make the adjustment is greatly appreciated.

Julia was friendly, fast and helpful. Exactly the kind of customer service I hope for. What an asset to the company!

I have been stressing about my dog Max flea itching I saw an ad for flea & tick shampoo I tried to order but it was sold out. I waited tried again still sold out. So I decided to contact Fur life. Patrick got back to me in what seemed like minutes explained the problem & sent me a new link to try. I was able to order what I needed and can’t wait to wash Max. Thank you Patrick for releasing my stress

Responded very quickly and very helpful

I sent an email about an issue I had with the essential oil pod falling out of the collar and getting lost and within minutes I received a reply from Patrick! He solved this issue for me very fast and to my full satisfaction! I was very impressed with the speed of response and that they made my situation right even though I could have just claimed it. True, Patrick asked for a photo and/or video of the damaged item, but that seemed just fair to me. Again, I am very happy with how my issue was solved. Great customer service!

This is a review for FurLife. (Pet products) Patrick in Customer Service and Cynthia in Shipping helped me correct an error I made in ordering. My initial concern was that I purchased the product appropriate for cats. Patrick did a great and prompt job in assisting me to ensure I had cat appropriate collars. Then as Cynthia in shipping was getting ready to send out my order she noticed I had two different product types. She reached out and explained the difference. That is when I realized I was able to order pendants for cats I thought it was only for dogs and collars for cats. But after some communication with Cynthia she set me straight. So I reached back out to Patrick and asked if I could swap out the cat collars for cat pendants and pay the difference. In no time he updated my order and I still got to use my discount. I then quickly received an invoice I was able to pay with a click. I’m so happy it didn’t take all day to get sorted out. They are quick to respond and definitely met my need. Thank You Cynthia and Patrick!!

When I received my package, while opening it with a scissors, I accidentally cut off the end piece that threads on the collar. I asked if they could just replace the holder and they sent me a new holder with the tick solution in it. Great customer service by Julia!

I have had several experiences with customer service. I have to say I have absolutely zero comments. The promptness is amazing. The Fur Life Company always makes it right. Patri k handles my situation, thanks Patrick.