FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 11, 2024

Hello Kaley, since your are still within your guarantee period, you are eligible for a full refund which we just performed. Our pendant is designed to repel pests rather than kill them on contact. This means that it's possible for ticks to be present on your pet, but our pendant will prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. We also want to emphasize that while our anti flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. Please don't hesitate to reach out to us if you have any further questions or concerns. Please feel free to reach out to us with any additional questions or concerns, and we will do our best to help you. Kind regards Marc

Response from FurLife™Apr 7, 2024

Hello Amanda, Thank you for your feedback. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife

Response from FurLife™Apr 7, 2024

Hello Juliann, Thank you for taking the time to share your experience with our product. We take all feedback seriously and are here to support you and ensure the safety and comfort of your dog. Regarding the strong citronella-like scent you've noticed, we appreciate you bringing this to our attention. While our collars are designed to be safe and effective, individual dogs can have different sensitivities, including reactions to natural oils like citronella. It sounds like your dog may be more sensitive to this ingredient. As per our initial advice, airing out the collar can help reduce the intensity of the odor. Given your situation, we recommend extending this period to 5-7 days outside if possible, which should allow more of the scent to dissipate and potentially make it more suitable for your dog. Please monitor your dog's response if you decide to try the collar again after this period. If you observe any discomfort or unusual behavior, it would be best to discontinue use and consult with your veterinarian to ensure your dog's safety and well-being. Your satisfaction and your pet’s health are our top priorities. If you have any further questions or need additional support, please don’t hesitate to contact us. We’re here to help. Warm regards, Marc

Response from FurLife™Apr 7, 2024

Hello, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. We hope you will consider giving our collars a try, especially since they are made with 100% natural ingredients and contain no additives. We are committed to providing high-quality, safe products for your pets, and we would love to have another chance to earn your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife

Response from FurLife™Apr 7, 2024

Hello Emily, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. We hope you will consider giving our collars a try, especially since they are made with 100% natural ingredients and contain no additives. We are committed to providing high-quality, safe products for your pets, and we would love to have another chance to earn your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife

Response from FurLife™Mar 17, 2024

Hello Terie, We sincerely apologize for any inconvenience or discomfort caused by the communications you've received following your order. Our intention is to offer valuable information and opportunities that might enhance your experience with our products, but it seems we may have missed the mark in your case. To clarify, our company operates on a direct-to-consumer model and is not involved in multi-level marketing (MLM). We believe in the quality and effectiveness of our products and offer affiliate opportunities as a way for our satisfied customers to share their positive experiences with others. However, we understand that not every customer may be interested in these offers. Regarding your concerns about the additional product recommendations, such as those for flea prevention, our goal is to provide comprehensive care solutions. We appreciate that receiving these communications so soon after your initial purchase can be overwhelming, and we will take your feedback into account to improve how we communicate with our customers in the future. If you wish to get a refund on your order, we are here to assist you. Please reach out to our customer service team directly. Your satisfaction is important to us, and we are committed to making this right for you. Thank you for bringing this to our attention, and again, we apologize for any inconvenience we may have caused. We value your feedback and are here to support you with any further concerns or questions you might have. Warm regards, Marc

Response from FurLife™Jan 16, 2024

Hi Lee, I'm sorry to hear about the loss of your pet. It's truly heartbreaking to lose a beloved animal companion. Regarding your experience with our customer service, I understand how the policy on refunds can be frustrating in such sensitive circumstances. I would like to assure you that we value our customers' feedback and take it seriously. Although the refund period has may passed, I would like to offer you a gesture of goodwill in recognition of your situation. Please contact our customer support team at [email protected] with your order number, and we will work to find a satisfactory resolution for you. Your experience is important to us, and we strive to improve our services to better meet the needs of all our customers. Kind regards Amanda FurLife Team