FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 30, 2025

Thank you for your detailed feedback and for giving our collars a try—we truly appreciate you wanting to explore a natural alternative for your dogs. We’re sorry to hear that the collars didn’t provide the results you were hoping for. Just to clarify, our collars are designed as a preventive solution, not a treatment for active infestations. If there were even a few fleas present when switching from Seresto, that could have contributed to the scratching and discomfort you noticed, as natural preventives typically take longer to build up effectiveness and don’t eliminate existing fleas. That said, we completely understand your decision to return to what has worked for your dogs in the past. Your pets' comfort and health always come first, and we're sorry that our product didn’t meet your needs in this case. If there's anything else we can do to support you or answer further questions, please don’t hesitate to reach out. We appreciate you giving our collars a try and wish you and your dogs all the best.

Response from FurLife™Apr 28, 2025

Hello, Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered, and we completely understand your disappointment. We take allergic reactions seriously, and we always recommend removing the collar immediately if any irritation occurs, as every pet can react differently to natural ingredients. Regarding the fit, we appreciate your feedback — we are continually working to improve the collar design to ensure it stays securely in place for both dogs and cats. As for the fleas, it's important to note that our collars are designed to repel pests but do not kill existing infestations. In cases where fleas are already present, using our flea spray or shampoo first is recommended to fully address the problem before relying on the collar for ongoing protection. We appreciate your trust in trying our products and truly regret that your experience fell short. If you need any further support or assistance, please reach out to us at [email protected] — we’re here to help. Kind regards Marc

Response from FurLife™Apr 10, 2025

Hello Diane, Thank you for sharing your experience — we’re sorry to hear that the collar didn’t meet your expectations, and we appreciate the opportunity to address your concerns. First, we understand how frustrating it is to deal with fleas despite using preventative measures. Our collar is designed to help repel fleas and ticks before they become an issue, but it is not a treatment for existing infestations. If fleas are already present in your environment or on your dog, we recommend using our flea & tick spray or shampoo first to address the immediate problem. Once the active fleas are eliminated, the collar can be more effective as a long-term, natural repellent. As for the scent — it does contain natural essential oils, which can be a bit strong at first. We usually recommend letting the collar air out for 2–3 days, but in cases where the smell remains strong, allowing it to sit out for up to 5–7 days in a well-ventilated area can help it mellow further without compromising its effectiveness. We’re here to support you and your pet every step of the way. If you’d like help finding the right combination of products or if you’d prefer a refund under our 30-day guarantee, please reach out to us at [email protected] — we’ll be happy to assist. Thank you again for your feedback, and we hope to earn back your trust. Kind regards Marc

Response from FurLife™Apr 4, 2025

Hello, Thank you for reaching out and sharing your concerns—we’re very sorry to hear about this experience and completely understand your frustration. First and foremost, we want to assure you that we are a legitimate, US-based company, and we take situations like this very seriously. If your card was charged and you haven’t received an order confirmation, that’s absolutely something we need to investigate and resolve as quickly as possible. We sincerely apologize for the delay in our response and any confusion caused by the follow-up emails prompting you to complete your order. It sounds like there may have been a technical issue during checkout, and we’re already looking into it on our end. Please email us directly at [email protected] with the name and email address used at checkout so we can locate your transaction and resolve this immediately. If we are unable to verify a successful order, we will of course issue a full refund. We truly appreciate your patience and are committed to making this right for you. Thank you again for bringing it to our attention. Kind regards Marc

Response from FurLife™Apr 4, 2025

Hello Brenda, Thank you for reaching out and sharing your concerns—we’re truly sorry to hear that your dog is having a tough time adjusting to the collar. We want to reassure you that the collar is not poisonous. It’s made with natural oils that are safe for dogs when used as directed, but we understand that the scent can be quite strong initially. Some dogs, especially those with more sensitive noses or dispositions, may react to the new smell or sensation by pacing or acting differently. What you’re seeing is likely a response to the intensity of the scent, which often fades significantly after the first few days. We recommend removing the collar and letting it air out in a well-ventilated space for 5–7 days before trying it again. This can help reduce the strength of the smell and make the transition easier for your dog. However, if your dog continues to show signs of discomfort or if you’re worried at all about his health, we always recommend consulting your veterinarian to be on the safe side. Your dog’s wellbeing is our top priority, and we never want you to feel uncertain. We’ve already issued a full refund for your order—no return necessary—because your peace of mind matters to us. Please feel free to reach out if you have any more questions or need further support. We're here to help however we can. Kind regards Marc

Response from FurLife™Mar 27, 2025

Hello Sapoora, Thank you for bringing this to our attention, and we're truly sorry for the frustration and confusion you've experienced. We want to reassure you that we did receive your order, and your credit card was charged correctly. After looking into it, we discovered there was simply a small typo in the email address you provided at checkout. We've now corrected that on our end and have re-sent your order confirmation to the updated email address. Your package is on its way and is currently scheduled for delivery on March 29. We completely understand how concerning it can be to not receive confirmation or be able to get in touch quickly. We're actively working on improving our customer service response times, and we genuinely appreciate your patience. Thank you again for your continued support—we’re happy to have you as a returning customer, and we’re here if you need anything else! Kind regards Marc

Response from FurLife™Mar 24, 2025

Hello,Thank you so much for sharing your early impressions—we really appreciate you giving the product a fair shot and being open-minded about the results. You're absolutely right to give it a bit more time. Most of our customers start seeing noticeable progress within 2–3 weeks, with full results often becoming more apparent after consistent use for a month or more, depending on the product and your pet’s environment. If you’re using one of our flea prevention collars or pendants, they typically begin repelling fleas within a few days, but it can take 7–10 days to reach full effectiveness—especially if your pet is exposed to high flea activity or if there's an existing infestation. We’re here for you every step of the way, so please don’t hesitate to reach out if you have any questions or concerns in the meantime. Looking forward to hearing back from you with an update! Kind regards Marc

Response from FurLife™Mar 15, 2025

Hello Wendy, Thank you for your kind words and for trusting our product to protect your dog—we truly appreciate your support! Unfortunately, at the moment, we are no longer shipping to Canada. We understand how frustrating this may be, especially since you’ve had a great experience with our product in the past. While we don’t have an exact timeline for when shipping to Canada will resume, we’re actively exploring solutions and hope to be able to serve our Canadian customers again in the future. We’re really sorry for the inconvenience, and we appreciate your understanding. If anything changes, we’ll be sure to update our website and let our customers know. Kind regards Marc