FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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If I could give it a zero I would I got five My dog still have fleas My dog still get ticks waste the money.
Response from FurLife™Jun 4, 2026
Thank you for your feedback. We're sorry to hear that your dog is still dealing with fleas and ticks after using our product. We completely understand how disappointing that must be, especially after investing your money and hoping for better results.
While our products work well for many pets, results can vary depending on factors such as your dog's environment, exposure level, and the severity of the flea or tick problem.
We'd really like the chance to learn more about your experience and see if there's anything we can do to help. Please reach out to us at [email protected] with your order details, and our team will be happy to look into this further.
Thank you for giving our product a try and for taking the time to share your experience.
NW
Nicole W.
Surviving on epinephrine because of this product!
I want to start by saying I am highly allergic to fleas so it is very important to keep them away. I have 3 dogs and I have been in communication with their people for 3 days now. I started using their product last year 2025. It worked great no fleas, so this year I ordered it expecting the same results but instead I am covered head to toe with flea bites! Now they say they guarantee their product works for an entire year but it's only been not even 2 months. Instead of honoring their promise, claim my dogs had fleas already and their product is only prevention and won't work for an existing infestation! We did not have an infestation they have been wearing their product since last year! So if they had an infestation then it would be a massive failing on the party of their product! And I would have known much sooner due to my allergy. I also included photos of the bytes covering me. But instead of acknowledging that I may have received a bad batch of their product and sending me replacements. They choose to blame me, claim is pay their 30 money back guarantee and there is nothing they can do! I've been telling my friends and family about this product and getting them to try it... And now they don't even back up their product! $40.00 ×3 dogs = $120.00 plus tax and shipping that is a lot of money to waste just to end up covered in flea bites and living on Epinephrine shots because of it! I no longer trust this product or the company so I will not be stiffen l suggesting them to anyone any more!
Response from FurLife™Jun 4, 2026
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've encountered and understand how frustrating and concerning this situation must be, especially given your flea allergy.
We appreciate that you've trusted our products for your dogs and have even recommended them to friends and family based on your previous positive experience. We understand why the recent outcome has been disappointing, particularly since you experienced good results with the collars last year.
Our collars are designed to help repel fleas and ticks, and while they are made with 100% natural ingredients and have helped many pet owners, a variety of environmental factors can affect their performance. We certainly do not intend to place blame on our customers, and we regret if our previous communication came across that way.
The health and well-being of both pets and their owners are extremely important to us. While our ingredients are generally considered safe, we understand that dealing with flea bites can be especially serious for someone with a known allergy.
We would appreciate the opportunity to review your case again and investigate your concerns further. Please contact our support team directly at [email protected] and reference your previous correspondence so that our team can take another look at the situation and work toward a satisfactory resolution.
Thank you again for your feedback. We value your business and the trust you have placed in us, and we hope to have the opportunity to assist you further.
MS
Matt S.
Doesn't work! At all
Doesn't work! I put a brand new one on my girl and she went into the backyard came back into the house the next couple weeks with ticks right by the collar.
Response from FurLife™Jun 3, 2026
Thank you for sharing your experience. We’re sorry to hear that our collar did not meet your expectations.
While many customers have great success with our collars, no tick prevention product can guarantee 100% protection, particularly in areas with high tick populations. Ticks may still come into contact with your dog before being repelled, and effectiveness can vary depending on factors such as environment, exposure levels, and individual circumstances.
Our collars are made with 100% natural ingredients and are designed to help repel ticks and fleas safely and effectively. However, we understand how frustrating it is to find ticks on your dog, especially when using a new collar.
We would appreciate the opportunity to look into your experience further and see how we can help. Please contact us at [email protected] with your order details so our team can review your case and work toward a solution.
Thank you for your feedback—it helps us continue improving our products and service.
KE
Kelly
Don’t buy
Bought four of these. These did not work. I’ve found multiple ticks on my dogs. Save your money and DONT buy these.
Response from FurLife™Jun 2, 2026
Thank you for your feedback. We're sorry to hear the collars didn't work as expected for your dogs.
We know how frustrating it is to invest in a product and still find ticks on your pets. While many customers have positive results with our natural collars, effectiveness can vary depending on factors like your dog's environment, activity level, and local tick populations.
We'd really like to learn more about your experience and see if we can help. If you could reach out to us at [email protected], our team would be happy to take a closer look and discuss your situation.
We appreciate you giving our product a try and sharing your honest feedback.
CJ
CJ
Horrible reaction!!!
My dog had a horrible reaction when I put the clip on her collar. She stopped eating and heavy panting. Very restless. I took it off 24 hours ago and she is back to normal.
I wonder how natural the product is????
Response from FurLife™Jun 2, 2026
Thank you for taking the time to share your experience. We're very sorry to hear that your dog experienced these symptoms after using the clip.
The safety and well-being of pets is extremely important to us. While our ingredients are generally considered safe and are made from natural ingredients, individual sensitivities can occur in some dogs. Based on what you've described, we recommend discontinuing use of the product, which you have already done. We're glad to hear that your dog returned to normal after the clip was removed.
Every pet can react differently to certain ingredients, including natural oils, and what works well for many dogs may not be suitable for every individual animal. If you have any ongoing concerns about your dog's health, we recommend consulting your veterinarian for further guidance.
We would appreciate the opportunity to look into this further and learn more about your experience. Please contact our support team at [email protected], and we will be happy to assist you and review your case in more detail.
Thank you again for bringing this to our attention. Your feedback helps us continue to improve our products and support our customers and their pets.
TI
Timelapser
"FurLife" is completely dishonest & their guarantee is worthless!!!!
"FurLife" is by far, BY FAR the most dishonest company that I have ever had the extreme displeasure of doing business with. Their guarantee is absolutely worthless and I have all the emails, with all their blatant lies to back up what I say! I bought a bottle of their "Flea & Tick Defense Chews" and used it as directed. It did nothing! Was absolutely worthless. So, I requested a refund as per their "money back, no questions asked guarantee" and then I waited. But nothing happened, no word back from them and no refund. I checked my account on their site and it claimed that I was refunded! It also recorded a SECOND order AFTER I had cancelled my subscription, using my private info. and credit card, which I knew nothing about nor received!!! So, I sent them a direct email asking why I wasn't actually sent the refund their site said I got. That started a loooong process of many, MANY emails, back and forth, with me requesting the refund I was entitled to,(as per their guarantee) and them sending emails offering different percentages of the refund (completely contrary to their guarantee)!! I received emails from at least three different representatives of "FurLife" (Julia, Glisson, & JeAnne), each one offering a different percentage of my refund! It took a long time and SEVERAL emails before I was finally refunded. But they never did explain the second order without my permission or the lies printed on their site. Without any doubt, a person would be crazy to get involved with such a crooked and dishonest company!!!!!!! ...................................................Update: I just read FurLife's response to my review and if I wasn't so upset with them, I would have laughed! They are still up with their normal lies. The first sentence, of the second paragraph states: "We would like to clarify that our intention is never to mislead or inconvenience our customers." But the very next sentence speaks of: "Our 90-day money-back guarantee". I have no idea when they came up with the "90 day money-back guarantee"! That is something brand new that has never been mentioned anywhere before! In fact, it is so new that they have failed to change their own site, which states: " If you don’t see the results you expected within 30 days of using the product, we’ll give you your money back—no questions asked." And the "no questions asked" part is comical too. They absolutely raked me over the coals, through SEVERAL emails (which I have saved as proof) when I asked for my refund! I have said it before and I will repeat- this is nothing but a scam company, filled with nothing but liars(which I have mucho-bunches of proof and examples of)! After learning all of this, a person would be nuts to have any dealings with them! This crooked company should be shut down!!!!!!!!!!
Response from FurLife™May 27, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment you encountered, and we understand how upsetting this situation must have been.
We would like to clarify that our intention is never to mislead or inconvenience our customers. Our 90-day money-back guarantee is in place to ensure customers can try our products with confidence, and we regret that the process of resolving your request did not meet your expectations.
We also sincerely apologize for the confusion regarding the refund status, the communication you received from multiple support representatives, and the concern surrounding the additional order. Subscription orders can be managed through our customer portal, and customers also have the option to contact our support team directly for assistance with cancellations or account updates. However, we understand your concerns and agree that the experience should have been much clearer and smoother.
Regarding the Flea & Tick Defense Chews, while many pets respond positively to our products, results can vary depending on factors such as environment, exposure level, breed, and individual sensitivities. We understand how disappointing it is when a product does not perform as expected for your pet.
Your feedback has been shared with our customer support management team so we can continue improving both our communication and customer experience. If there are any remaining concerns regarding your account or order history, please contact us directly at [email protected], and a senior member of our team will review your case further.
We appreciate your feedback and the opportunity to address your concerns.
TA
T and L W.
I bought 6 of them and I put 3 on my…
I bought 6 of them and I put 3 on my dogs, 2 on my mother in law dogs and 1 on my son I gave to him and none of them worked this was last year around Aug. I got ahold of customer service cause that is alot of money (2 hundred dollars) and no one got back to me which I asked for a refund even if its half refunded cause it is refundable, I just forgot to post something on here to let everyone know they dont get back to you. It just makes me mad it didn't work and no one wants to give at least some or all of the money back.
Response from FurLife™May 25, 2026
Thank you for sharing your experience, and we’re truly sorry to hear about your disappointment with our collars and the difficulty you experienced reaching our customer support team. We understand how frustrating it must feel after purchasing multiple collars for your family’s dogs and not seeing the results you expected.
Our collars are made with 100% natural ingredients and are designed to work effectively for many pets, but we also understand that results can vary depending on factors such as the pet’s environment, breed, activity level, and sensitivity.
We also sincerely apologize if your previous attempts to contact us went unanswered. Providing timely support to our customers is extremely important to us, and we regret that your experience did not reflect the level of service we strive to provide.
Please contact us directly again at [email protected] so our team can review your case further and work toward a resolution for you. We truly appreciate your feedback, as it helps us continue improving both our products and customer experience.
AG
Ag
The pendants leak
I ordered one dog pendant and three cat pendants. I only received the dog one. I had to contact the company to receive the rest of my order.
I was told they would send my the rest of my order and a free gift if I wrote a review. I was even told to mention the customer service reps by name.
Within days of my cats wearing these pendants they were leaking on my cats.
They have sent my two additional cat pendants. Over all I'm very dissatisfied and I wouldn't recommend this product. I have no idea if it works. I definitely don't know if it works for 12 months.
I wanted this product to work. I was looking for a safer alternative but I will continue to look.
Response from FurLife™May 25, 2026
Thank you for taking the time to share your experience with our pendants. We’re truly sorry to hear about the issues you encountered with your order and the condition of the cat pendants. We understand how disappointing this must have been, especially when you were hoping to find a safer alternative for your pets.
We sincerely apologize for the incomplete initial shipment and appreciate your patience while our team worked to send the missing items. We also regret hearing that the cat pendants began leaking after only a short period of use. Our products are designed with quality and safety in mind, and this is certainly not the experience we want for our customers or their pets.
We take feedback like yours very seriously and will share your concerns with our quality control team for further investigation. While our ingredients are generally considered safe, individual sensitivities and product issues can occasionally occur, and we always recommend discontinuing use if you notice anything unusual.
We would appreciate the opportunity to look into this further and help find a proper solution for you. Please contact our support team directly at [email protected] so we can review your case in more detail.
Thank you again for your honest feedback. It helps us continue improving our products and service.
