FurLife™Reviews of getfurlife.com

Response from FurLife™May 26, 2025

Thank you for your feedback, and we’re truly sorry to hear that the product didn’t work for your dog. We understand how frustrating it can be when a product doesn’t meet your expectations, especially when you're trying to do what’s best for your pet. We also want to clarify that the partial refund you were offered was simply an option—not a final decision. You’re absolutely welcome to decline it. Our 30-day money-back guarantee is in place to ensure customer satisfaction, and we want to honor that promise. Please reach out to us directly at [email protected], and our team will be happy to review your case again and make sure it’s handled properly. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.

Response from FurLife™May 26, 2025

Thank you for sharing your experience, and we’re truly sorry for the frustration you’ve had both with the product and reaching our customer service. We understand how disappointing it is when expectations aren’t met—especially when it comes to your pets’ comfort. Our collars are made with natural ingredients, including essential oils, which can have a strong scent initially. For some dogs (and owners), this can be overwhelming. In cases like yours, we typically recommend airing the collar out for 5–7 days before putting it back on your pet, as this can significantly reduce the intensity of the smell. That said, your concern is completely valid, and your dog’s comfort is our top priority. If you haven’t already, please reach out to us at [email protected] so we can help find a solution that works for both you and your pups. We truly want to make this right. Thank you again for your feedback—it helps us improve both our products and our service.

Response from FurLife™May 20, 2025

Thank you for sharing your experience, and we’re truly sorry to hear about your frustration—both with the product and the support you received. We understand how concerning it is to find a tick on your dog, especially when you're taking proactive steps like lawn treatments and preventative products. While our collar is designed to offer natural protection, we do recognize that no single solution is 100% effective in all environments or situations—especially during peak tick seasons or in areas with high exposure. In some cases, combining multiple forms of prevention may be recommended for added protection, but we understand that this wasn't clearly communicated and apologize for any confusion. We're also disappointed to hear about your interaction with our support team. While we do use automated systems to help with common inquiries and ensure quicker responses, you absolutely should have been connected with a real team member when requested. That’s not the experience we want to deliver, and we appreciate you bringing this to our attention so we can address it internally. If you’d like to share more details or have additional concerns, please don’t hesitate to reach out directly to [email protected]. We’re here to help and always working to improve both our products and our service. Thank you again for your feedback.

Response from FurLife™May 20, 2025

Thank you for your feedback—and we're really glad to hear that you love the product! That means a lot to us. That said, we completely understand your frustration with the shipping delays. Two weeks is longer than it should take, and we apologize for the inconvenience. While occasional delays can happen due to carrier issues or high order volumes, it's clear that we need to improve the consistency and speed of our fulfillment process. Please know that we’re actively working with our shipping partners to reduce delivery times and ensure that our customers receive their orders in a timely manner. If you ever experience another delay or need help tracking your order, don’t hesitate to reach out to us directly at [email protected]—we’re here to help. Thanks again for your honest feedback and for being a loyal customer.

Response from FurLife™May 11, 2025

Thank you for your honest feedback—we’re very sorry to hear that the collars didn’t meet your expectations and that you felt your concerns weren’t properly addressed. We understand how important it is to find a solution that truly works for your pets, and we regret that our collars didn’t deliver the results you were hoping for. While our collars are made with natural ingredients like citronella and are effective for many customers, we also recognize that every dog’s environment and sensitivity to pests can vary, and no single solution works for everyone. Regarding the refund, we want to clarify that we do our best to work with each customer individually, and we offer flexible options, including partial refunds without requiring a return. We’re sorry if our communication felt generic or unhelpful—we never want our customers to feel dismissed. If you’re still open to resolving this, please contact us again at [email protected] so we can review your case more closely and do our best to make things right. Thank you again for taking the time to share your experience—we truly appreciate it and are always working to improve. Kind regards Marc

Response from FurLife™May 7, 2025

Thank you for sharing your experience, and we're sorry to hear that the pendants haven’t performed as well as you had hoped. It's true that our pendants contain natural ingredients that may require a few days of airing out before use, especially for pets that are more sensitive to scents. However, we understand that waiting a week can feel excessive, and we appreciate your patience during that period. While many customers see a reduction in ticks, results can vary depending on factors like your pet’s environment and exposure — and living near wooded areas can certainly increase tick activity. We know how frustrating it is to invest in a product and not get the results you were expecting, and we truly regret the disappointment this has caused. Thank you again for giving our product a try, and we hope we can help make things right.

Response from FurLife™May 4, 2025

Hello Mike, Thank you for your feedback, and we’re sorry to hear that the collar didn’t provide the protection you were hoping for. Our collars are made with natural ingredients and designed to be a gentler alternative to chemical treatments, but as you’ve experienced, results can vary depending on your location and the intensity of tick activity. Areas like Michigan during peak tick season can pose a real challenge for any preventative method—natural or otherwise. We also understand your concern about your dog’s itching. While our ingredients are generally safe, some dogs may have sensitivities, and we always recommend removing the collar if any irritation occurs. Please reach out to us at [email protected]—we’d be happy to assist you with a refund under our 30-day money-back guarantee. We appreciate you giving our product a try and value your feedback as it helps us continue to improve. Kind regards Marc

Response from FurLife™May 4, 2025

Hello John, Thank you for your feedback, and we’re sorry to hear about your recent experience. We understand how frustrating and concerning it is to find ticks after weeks of using a preventative product—especially when you’ve made the switch with hopes of finding a more affordable and natural alternative. Our collars are formulated with natural ingredients to provide gentle protection, but we recognize that in high-tick environments or during peak seasons, they may not offer the same level of defense as some chemical-based options like Seresto. While our collars are generally effective for many pets, we know they may not be the right fit for every household, particularly in areas with heavy tick activity. If you're not satisfied, please don’t hesitate to contact us at [email protected]. We’d be happy to assist you with a refund under our 30-day money-back guarantee. We truly appreciate you giving our product a try and hope we can help find a solution that works better for you and your pets.