FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 11, 2026

Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with the results and with the communication you received from our team. We would like to clarify that while our pendants are designed to provide long-lasting protection, we do not guarantee effectiveness for a full year, as results can vary depending on factors such as your pet's environment, local tick populations, and activity levels. We understand how this may have been frustrating and apologize if our explanation was not clear. Our suggestion of combining products was intended as an additional option for pets in areas with particularly high tick exposure, not as a replacement for the expectations you had when purchasing the pendant. We understand why this recommendation may not have been well received given your experience. We value your feedback and would appreciate the opportunity to review your case further. Please contact us at [email protected], and our team will be happy to look into your concerns and work toward a resolution. Thank you again for bringing this to our attention. Feedback like yours helps us improve both our products and our customer experience.

Response from FurLife™Jun 11, 2026

Thank you for sharing your feedback. We're sorry to hear that our collar did not provide the results you were hoping for. We understand how frustrating it can be to invest in a product and feel disappointed with the outcome, especially when you are careful about what you use on your pets. While many customers have positive experiences with our collars, results can vary depending on factors such as the pet's environment, existing flea populations, and individual circumstances. We take feedback like yours seriously and would appreciate the opportunity to learn more about your experience. Please contact our support team at [email protected] so we can review your case and work toward a solution. Thank you for taking the time to share your experience. Your feedback helps us continue improving our products and service.

Response from FurLife™Jun 10, 2026

Thank you for sharing your experience. We're sorry to hear that the collars haven't met your expectations. We understand how frustrating it is to still be dealing with fleas after 20 days, especially after purchasing collars for multiple pets. While many customers see positive results, flea control can take time, particularly when fleas are present in the home or outdoor environment and continue to hatch throughout the treatment period. We're also concerned to hear that one of your dogs has been itching excessively. While our collars are made with natural ingredients and are generally well tolerated, every pet is different and individual sensitivities can occur. If you suspect the collar is contributing to the itching, we recommend removing it and monitoring your dog's condition. We're sorry that your interactions with our support team have felt frustrating. Our goal is always to help and find a solution, never to dismiss concerns. We'd appreciate the opportunity to review your case again and see what else we can do to assist. Please contact us at [email protected], and our team will be happy to take another look. Thank you for your feedback. It helps us continue improving both our products and customer experience.

Response from FurLife™Jun 9, 2026

Thank you for sharing your experience. We're very sorry to hear about the frustration you've encountered with your order and our customer support process. We understand how concerning it is to see a charge and transaction confirmation but not receive an order confirmation or shipping information, especially after waiting for a week. We also apologize if our automated support system was unable to assist you without an order number. That's certainly not the experience we want our customers to have. Our promotional emails are sent separately from order processing communications, but we understand how frustrating it can be to receive marketing emails while still waiting for updates on an existing order. We'd like to investigate this for you and help locate your order. Please contact us directly at [email protected] and include the email address used for the purchase along with your transaction confirmation number. Our team will be happy to look into this further and provide an update. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.

Response from FurLife™Jun 9, 2026

Thank you for sharing your experience. We’re genuinely sorry to hear that the collars didn’t work as expected for your dogs and that you’ve been left feeling disappointed. We completely understand how frustrating it is to invest in a product, use it consistently as directed, and still find ticks on your pets. Every dog and environment is different, and while many customers have success with our natural collars, we recognize that they may not be equally effective in every situation, especially in areas with heavy tick populations. We’re also sorry to hear that you were unhappy with the shipping time and your experience with our money-back guarantee. We never want our customers to feel ignored or misled, and we appreciate you bringing these concerns to our attention. We’d love the opportunity to take another look at your case and see how we can help. Please reach out to us at [email protected], and our team will be happy to review everything with you. Thank you again for your feedback. It helps us continue improving both our products and our customer experience.

Response from FurLife™Jun 8, 2026

Thank you for your feedback, and we're sorry to hear about your experience. We completely understand your frustration, both with the product not meeting your expectations and with the images that accompanied our communications. That certainly wasn't our intention. We know that finding ticks or fleas on your pets after using a prevention product is disappointing. While our collars are made with natural ingredients and have worked well for many customers, results can vary depending on factors such as the environment, parasite exposure, and individual pets. We value all feedback, positive and negative, as it helps us improve. If you're willing, we'd still appreciate the opportunity to review your experience in more detail. Please contact us at [email protected], and our team will be happy to look into your case further. Thank you for taking the time to share your thoughts.

Response from FurLife™Jun 7, 2026

Thank you for taking the time to share your experience. We're sorry to hear that both the dog and cat collars fell short of your expectations. We understand how disappointing it is to find a fully attached tick on your dog and fleas on your cat after consistently using the collars for several months. As pet owners ourselves, we know how concerning that can be. Our collars are made with natural ingredients and are intended to provide ongoing flea and tick protection, but effectiveness can vary depending on factors such as parasite exposure levels, the environment, and individual pet circumstances. We certainly never want customers to feel that they've wasted their money. We'd also like the opportunity to review your situation again. Please contact us at [email protected] with your order details so our team can take a closer look and discuss your concerns directly. We appreciate your feedback, as it helps us continue improving both our products and customer support.

Response from FurLife™Jun 7, 2026

Thank you for your feedback. We’re really sorry to hear how disappointed you are. We completely understand how frustrating it must be to still find fleas on your dogs and see your cat scratching after trying our collars. That's certainly not the experience we want any pet owner to have. While our collars are made with natural ingredients and have helped many customers, every pet and every flea situation is different. In some cases, existing infestations in the home, yard, or on pets can require additional treatment alongside a flea collar. We’d genuinely like the chance to learn more about what happened and see if there's anything we can do to help. Please reach out to us at [email protected], and our team will be happy to look into your case further. We appreciate you taking the time to share your experience.