FurLife™Reviews of getfurlife.com

Response from FurLife™Mar 20, 2024

Dear Lisa, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in the delivery of your package. Upon reviewing your order, I have found that it is currently being processed by USPS. They are expected to deliver your package within this week. Please rest assured that we are monitoring the situation closely and will keep you updated on any developments. I also sent you an email with your tracking link. Should you have any further concerns or require additional assistance, do not hesitate to contact us. Kind regards, Marc

Response from FurLife™Mar 17, 2024

Hi Vee, We're sorry to hear about your concerns, but it seems there may be some misunderstanding. Our flea collars are not sourced from Temu or Wish; they are independently produced by our company. We take pride in the quality of our products and the transparency of our production and shipping processes. Additionally, upon reviewing our customer service records, we could not find any interactions linked to you. It appears you might not have placed an order with us, as suggested by your statement regarding the nature of our products. We encourage all potential customers to reach out directly to us with any concerns or questions. Our priority is the health and well-being of your pets. If there's anything further we can assist you with, please don't hesitate to contact our customer service team under [email protected]. Kind regards Marc

Response from FurLife™Mar 17, 2024

Hello Kymberly, Thank you for reaching out to us. We're sorry to hear that your dog is having trouble tolerating the collar. Sometimes, pets need a little time to get used to the scent of the collar. This adjustment period can range from a few days up to two weeks. If the smell seems to be the main issue, you might want to try airing out the collar for the first seven days after opening it before putting it on your dog. Your order was refunded now, since you are totally covered by our Money Back Guarantee. Please feel free to reach out if you have any more questions or concerns. We're here to help! Kind regards Marc

Response from FurLife™Mar 17, 2024

Hello, We apologize for any confusion regarding the shipping of your collar. Our aim is to be transparent with our customers about where our products are shipped from. It seems there has been a misunderstanding or error in the shipping information provided to you. We take these matters very seriously and would like to investigate further to ensure it doesn't happen again. We understand your concerns regarding the origin of products and assure you that we are committed to high standards of quality and safety for all our items. However, we respect your decision and are here to support you through the return process if you choose not to keep the product. To help us understand and resolve this situation, could you please contact our customer service team directly under [email protected]? Your screenshots and details will be invaluable in helping us investigate this discrepancy. Our priority is to rectify any issues our customers face and ensure your satisfaction and trust in our products and services. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction. Kind regards Marc

Response from FurLife™Mar 17, 2024

Dear Bryanna, Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about the delays and the inconvenience you have experienced with your order. It is our top priority to ensure our customers are satisfied and we understand how disappointing this situation has been for you. Like we agreed via email, we have processed a full refund for your initial purchase. Additionally, to make up for the inconvenience, we have arranged a complimentary redelivery of your product. This gesture is our way of showing our commitment to customer satisfaction and our apology for the unforeseen delays caused by circumstances outside our control. If there are any more concerns or additional assistance you need, please do not hesitate to reach out to us directly. We are here to help and ensure your experience with us is positive moving forward. Thank you for your understanding and patience. Warm regards, Emily

Response from FurLife™Feb 16, 2024

Hi, Thank you for reaching out to us and sharing your feedback. We appreciate your honesty and would like to address your concerns. To investigate this matter further and provide you with personalized assistance, we kindly request that you reach out to our dedicated support team by emailing us at [email protected]. Our support team will work diligently to assist you in finding a satisfactory resolution. Kind regards Marc FurLife Team

Response from FurLife™Feb 14, 2024

Hi, Thank you for reaching out to us and sharing your feedback. We appreciate your honesty and would like to address your concerns. We are very sorry about the long shipping time you had with your order. Rest assured the Money Back Guarantee starts at the date your package arrived at your shipping address. Since we use only natural ingredients we like to clarify that our collar is designed to repel pests rather than kill them on contact. This means that it's possible for fleas to be present on your pet, but our collar will prevent them from biting and infesting your pet. While our anti flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. To investigate this matter further and provide you with personalized assistance, we kindly request that you reach out to our dedicated support team by emailing us at [email protected]. Our support team will work diligently to assist you in finding a satisfactory resolution. Kind regards Marc FurLife Team

Response from FurLife™Jan 15, 2024

Hi, Thank you for reaching out to us and sharing your feedback. We appreciate your honesty and would like to address your concerns. Since we use only natural ingredients we like to clarify that our collar is designed to repel pests rather than kill them on contact. This means that it's possible for fleas to be present on your pet, but our collar will prevent them from biting and infesting your pet. While our anti flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. To investigate this matter further and provide you with personalized assistance, we kindly request that you reach out to our dedicated support team by emailing us at [email protected]. Our support team will work diligently to assist you in finding a satisfactory resolution. Kind regards Marc FurLife Team