FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 7, 2024

Hello Sandra, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. We understand your concerns and as a gesture of our commitment to customer satisfaction, we have already issued a full refund for your order without requiring a return. We hope you will consider giving our collars a try, especially since they are made with 100% natural ingredients and contain no additives. We are committed to providing high-quality, safe products for your pets, and we would love to have another chance to earn your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife

Response from FurLife™Apr 7, 2024

Hello Jeffrey, Thank you for reaching out to us and sharing your concerns. We understand how important it is to protect your pet from pests, and we're here to help address the issues you've experienced with our flea collar. Firstly, we're relieved to hear that your Chin pug is feeling a bit better after removing the pendant. It's important to note that while our pendant is designed to repel pests rather than kill them on contact, the full effect begins within a few days up to two weeks. Additionally, we would like to address the issue of the smell from the pendant, as some pets might find it strong initially. This typically diminishes over 7 days as the pendant airs out. If your pet continues to show signs of discomfort, it could be an indication of sensitivity to the collar's ingredients, in which case discontinuing its use is the best course of action. Please reach out to us at your earliest convenience so we can assist you further and ensure your pet's health and well-being are not compromised. We're here to support you and your pet, and we appreciate the opportunity to make things right. Warm regards, Marc

Response from FurLife™Apr 7, 2024

Hello Jessica, Thank you for reaching out to us with your concerns about the safety of essential oils for your four-legged friend. It's fantastic that you're taking the time to ensure your pet's well-being! Our pendants are manufactured in China according to strict hygiene and quality standards. We work closely with our production partners to ensure that each pendant meets our high expectations for safety, durability, and effectiveness. Additionally, our pendants undergo regular quality checks to maintain these standards. You're absolutely right that some essential oils can be toxic for cats and dogs. That's why we've taken special care in formulating our pendants to ensure that they're safe for our four-legged friends. Our pendants use only low concentrations of natural oils that are specifically chosen for their safety and effectiveness. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help! Kind regards Marc

Response from FurLife™Apr 7, 2024

Hello Jason, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. Our delivery time is usually between 7 - 12 business days. We hope you will consider giving our collars a try, especially since they are made with 100% natural ingredients and contain no additives. We are committed to providing high-quality, safe products for your pets, and we would love to have another chance to earn your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife

Response from FurLife™Apr 7, 2024

Hello David, Thank you for taking the time to leave a review and share your concerns. We strive to ensure all of our customers have a positive experience, and we regret that your interaction did not meet those standards. We apologize for any confusion regarding the size of our collars. As stated on our website, our standard collars are 25-inch long. We understand that this might not accommodate all breeds, especially larger dogs, and appreciate your feedback on making this clearer for future customers. To resolve the issue with the collars you've purchased, we would like to offer you two pendants at no additional cost, including free shipping. These pendants can be attached to any collar, allowing you to utilize the benefits of our product without the fit issue. To proceed with this solution, please reply with your order number so we can ensure the pendants are sent to you promptly. We hope this resolution is satisfactory and that you will give us another opportunity to serve you better. We value your business and are committed to improving our products and customer experience. Thank you for bringing this issue to our attention. We look forward to hearing from you soon. Warm regards, Marc

Response from FurLife™Apr 7, 2024

Dear Sherri, Thank you for reaching out with your concerns, and we hope your shih tzu is doing well under these circumstances. We understand how important the health of your pet is to you. Regarding your question about liver enzyme levels, we have not received reports linking the use of our collars to changes in liver enzymes in dogs. Our products are designed to be safe for pets when used as directed. However, we take your concern very seriously as the safety and well-being of your pet are our top priorities. We recommend discontinuing the use of the collar temporarily and consulting with your veterinarian to determine the possible causes of the elevated liver enzymes. It's important to look into all potential factors, including diet, environment, and genetics, that could contribute to such a condition. Please keep us updated on your shih tzu's health, and do not hesitate to reach out if you have any more questions or require further assistance. Warm regards, Marc

Response from FurLife™Apr 7, 2024

Hello Jenni, Thank you for reaching out to us. We understand how important it is to protect your pet from pests, and we're here to help. The full effect of the collar begins within a few days up to three weeks. The exact time may vary depending on your pet's fur length. To maximize the effectiveness of the collar, please ensure it is worn continuously and fits snugly against your pet's fur. We would like to clarify that our collar is designed to repel pests rather than kill them on contact. This means that it's possible for ticks to be present on your pet, but our collar will prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. We also want to emphasize that while our anti flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. Please don't hesitate to reach out to us if you have any further questions or concerns. Kind regards, Marc

Response from FurLife™Apr 7, 2024

Hello Jeffrey, Thank you for your feedback, and we're sorry to hear about your dissatisfaction. We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards. We hope you will consider giving our collars a try, especially since they are made with 100% natural ingredients and contain no additives. We are committed to providing high-quality, safe products for your pets, and we would love to have another chance to earn your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc from FurLife