FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The product is clearly not working. They stopped smelling so I wonder how it can protect my dogs.
Response from FurLife™Apr 18, 2024
Hello Isabelle,
Thank you for sharing your concerns with us. We understand your worries about the product not seeming to work as the initial scent has dissipated. It's important to note that the effectiveness of our products does not solely depend on the strength of the scent detectable by humans; the active ingredients continue to perform even after the initial smell is less noticeable.
If you have observed a decrease in protection or have any other specific issues, we would truly appreciate it if you could provide us with more details. We are committed to the efficacy and quality of our products and your satisfaction is paramount to us.
Please reach out to us directly at [email protected] to discuss this further. We are here to ensure that your concerns are addressed and resolved satisfactorily.
Kind regards
Mar from FurLife
MW
Michelle W.
Ordered 2 for each if my dogs and inly…
Ordered 2 for each if my dogs and only opened one. It is overwhelmingly strong odor of citronella (which is toxic to dogs). We had it on one dog collar for about 5 hours and left for a couple of hours. When we returned, out entire house reeked of citronella. It must be awful for our dogs with their much stronger olfactory system. Would not recommend at all!
Update to reply: You still didn't address the toxicity. My dog was completely lethargic after wearing this for the limited time he did. Mind you, he is a mastiff breed so it isn't like he is a little guy either.
Response from FurLife™Apr 14, 2024
Hello Michelle,
thank you for taking the time to share your feedback with us. We are sorry to hear that the scent of the citronella in the FurLife pendants was overwhelming for you and your pets.
We understand your concern about the strong odor. It's true that we use natural oils in our pendants, which can emit a stronger scent when opened. This is a natural occurrence due to the oils first interacting with air and is necessary to ensure the effectiveness of the pendant, particularly in outdoor environments where it is most needed.
If you find the initial scent overwhelming, here are a few steps you can take to manage and reduce it effectively:
To quickly reduce the initial intensity, we recommend placing the pendant in a well-ventilated space or outdoors for 7 days. This method will lessen the scent faster.
A mild scent will remain as it is essential for the pendant’s protective properties against pests. This scent will become less noticeable over time, blending seamlessly with your pet's daily activities outdoors.
We value your feedback and are here to ensure the comfort and safety of your dogs. If the scent does not reduce to a satisfactory level or if you have any other concerns, please don’t hesitate to contact us for further assistance at [email protected]
We are committed to providing you and your pets with products that meet your expectations and enhance your experience. Thank you once again for your review, and we look forward to serving you better in the future.
Kind regards
Marc
CW
Carol W.
POISON
Purchased 2 collars, waited a couple
If minths until we needed them, put them
In at 6 pm (they were 100% supervised by us) by 8 am both of our golden retrievers were violently ill! Vomiting all over the house, drinking 4 large bowels of water and just kept vomiting. I removed the collars, they finally were ok. The vomit smelled like the collars and the sickest smell you could ever imagine, it was disgusting. It literally poisoned our dogs. Called company and they confirmed they were indeed made in China and wouldn’t refund my $ as too much time elapsed between purchase and incident even though I told them we didn’t use them until that day! The vomit ruined TWO $50 dog beds that we had just purchased in December, so not only did we lose the $ on the collars we also lost an additional $100. This company should be ashamed. They are obviously NOT doing any quality control of the Chinese manufacturer.
Response from FurLife™Apr 10, 2024
Hello Carol,
Thank you for reaching out and sharing your concerning experience with the collars you purchased for your Golden Retrievers. I'm truly sorry to hear about the distress and discomfort your dogs experienced, and I appreciate the effort you took to inform us.
First and foremost, we take the health and well-being of pets very seriously and are committed to providing products that are safe and beneficial for their intended use. Given the symptoms you've described, it appears that your dogs might have had a severe sensitivity or reaction to one or more of the components in the collars. Although our products are designed to meet high safety standards, individual pet sensitivities can vary.
We are concerned about your report and take it very seriously. We strive to ensure strict quality control with all of our products, regardless of where they are manufactured. I want to assure you that we are looking into this matter with the utmost urgency to prevent such incidents in the future.
Unfortunately, we cannot find an order under your name or email. To assist you further and process a full refund for your order, please contact us directly at [email protected] with your order details.
Please keep us updated on the condition of your dogs, and do not hesitate to reach out if there's anything more we can do. Our team wishes your dogs a quick recovery and stands ready to support you through this challenging time.
Warm regards,
Marc
MB
Mama B.
Don't buy anything from China
So why are animals getting sick from your collars did you see the reviews that animals are getting sick from these collars?!Don't buy anything made in China China is out to harm us they don't care about our pets you don't see their pets walking around with it take a look check it out their pets don't have no flea collars on them and stuff because they don't work they make your pets sick give them a bath and treat your yard and let the treatment of the yard take no dry real good don't let your pet walk in with if you use the kind that you have to wet your yard with that's the best bet treat your yard and give them a bath and of course treat their beds spray them wash them whatever you got to do to keep their
bedding clean
Response from FurLife™Apr 10, 2024
Hello,
Thank you for your feedback.
We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Kind regards
Marc from FurLife
DB
Dorothy B.
Not happy that the Website does not…
Not happy that the Website does not mention the collars are coming from China. I will be returning these for a full and prompt refund. Regardless of who owns the company being USA based I will not put anything from China in or on my dogs. TRANSPARENCY IS KEY. That is NOT what I feel I received and I will not risk my dog’s health on this product. SHOULD be a warning on this website of where this product is coming from. It is DECEPTIVE to say the least.
Response from FurLife™Apr 10, 2024
Hello Dorothy,
Thank you for your feedback.
We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Kind regards
Marc from FurLife
NH
Nissa H.
Extremely slow shipping time and…
Extremely slow shipping time and terrible customer service. I don't usually write reviews but it seems important that people know this. My product was processed by shipper on April 6th and expected to arrive between the 19th and the 26th. That's actually 10 to 15 working days and if you're just waiting for a product almost 3 weeks. I'm traveling and having this delivered general delivery And because of the prolonged shipping time it may not be in the area when it arrives. I've contacted customer service numerous times and they send me the same message. They've done absolutely nothing to help. Also if you're hoping to get this product soon to help your existing flea problem.just know that it's gonna take possibly 3 weeks to get there. And I am not in a remote area At this point I'm feeling very distrustful of this company. And like others a little disappointed that is coming from China..
Response from FurLife™Apr 10, 2024
Hello Nissa,
Thank you for taking the time to share your concerns with us. We're genuinely sorry to hear about your frustration with the shipping time and your experience with our customer service team.
Firstly, we want to confirm that the shipping timeline for your order, as stated on our website, is indeed 9 to 13 days. We understand that waiting for a product for nearly three weeks can be inconvenient, especially when you are dealing with an urgent issue like a flea problem. We strive to be transparent about our shipping times, but we acknowledge that this does not alleviate the inconvenience caused by a long wait.
Regarding our customer service responses, we apologize if they have not met your expectations. We aim to provide helpful and personalized support, and it’s clear we fell short in your case. We're taking your feedback seriously and are working on improving our communication processes to ensure that future interactions are more satisfactory.
We also understand your concerns about the product's origin and the impact on delivery times. While our products are indeed manufactured overseas, we are actively exploring options to expedite shipping and improve logistics to better serve our customers.
Given your travel plans and the potential issue with receiving your delivery, we would like to offer a full refund should you find it impossible to accept the delivery.
Lastly, we truly value your trust and are committed to improving our services. We hope to have the opportunity to serve you better in the future and to prove that we can meet your expectations. Thank you again for your feedback.
Kind regards
Marc
CM
Chrissie M.
Made both of my dogs sick
DO NOT BUY THESE PRODUCTS!!!!
I bought the pendants for my two small dogs.
Firstly, the smell is extremely over powering.
After a few days wearing them I found several ticks on both dogs.
I contacted Furlife for my money back, they said it needs at least 25 days to have full effect.
After a few more days my dogs were both uncontrollably scratching, both had vomitted several times.. I removed the pendants immediately but both are still suffering, taking them to the vets. Will update after seeing vet
Response from FurLife™Apr 10, 2024
Hello Chrissie,
Thank you for reaching out to us and sharing your concerns about the pendants you purchased for your dogs. I'm truly sorry to hear about the distress and discomfort they've experienced, and I appreciate you taking the time to inform us.
We take the health and well-being of your pets seriously, and I want to assure you that we are here to help. Given the symptoms you described, it sounds like your dogs might be sensitive or potentially allergic to one or more of the essential oils used in our pendants. Although our products are designed to be safe and beneficial for most pets, individual sensitivities can vary significantly.
As a precaution and in alignment with your vet’s advice, discontinuing the use of the pendants is the best course of action. To support you during this challenging time, I have processed a full refund for your order, which you should receive shortly.
Regarding the strong scent of the pendants, this is a normal occurrence when the natural oils first come into contact with air. The scent can indeed be overwhelming initially. We generally recommend airing out the pendants in a well-ventilated area for 3-7 days to allow the intensity of the smell to decrease. This can make the pendants more comfortable for your pets while maintaining their effectiveness.
Please do not hesitate to reach out if there’s anything more we can do to assist you further. Our team wishes your dogs a swift recovery and we are here to support you every step of the way.
Kind regards
Marc
LH
Louise H.
Not good business practices.
I don't usually write reviews on a product I have not yet used. But, when the collar shipped I realized it is coming from China. I feel terribly mislead as the website states this is a US company so I believed the product is manufactured in the US. I know the manufacturing processes in China and I am not going to risk my dogs health with this product. I also do not want to support China's economy, had I known it was coming from China I WOULD NOT have ordered from this company. I hope to
return this product when I receive it but wanted to warn others, who feel as I do, off this product.
Response from FurLife™Apr 8, 2024
Hello Louise,
Thank you for your feedback.
We are indeed a US-based company, and we take pride in our transparency and honesty in all our customer interactions. Our chews are manufactured in the USA under strict quality control standards. Regarding our collars, they are made in China, but rest assured, they are produced according to stringent hygiene and quality standards. We work closely with our production partners to ensure each collar meets our high expectations for safety, durability, and effectiveness. Furthermore, our collars undergo regular quality checks to maintain these standards.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Kind regards
Marc from FurLife
