FurLife™Reviews of getfurlife.com

Response from FurLife™May 4, 2024

Hello Lindsey, Thank you for sharing your experience with our flea and tick collar. We truly appreciate your feedback and understand your concern about finding a tick on your dog despite using our product. We would like to clarify that the full effectiveness of our collar builds up over a period, typically reaching its peak within a few days to three weeks, depending on factors such as your pet's fur length. To maximize the effectiveness of the collar, it's important to ensure that it is worn continuously and fits snugly against your pet's skin. It's also important to note that our collar is designed to repel pests rather than kill them on contact. While the collar works to prevent ticks and fleas from biting and infesting your pet, it's possible for these pests to still come into contact with your pet's fur. Regular checks and prompt removal of ticks are essential steps to ensure your pet’s safety. While our collar is highly effective in repelling pests, no flea and tick prevention method can guarantee 100% efficacy. We understand how disappointing this situation must be and we are committed to improving the experience for all our customers and their beloved pets. If you have any more concerns or need further assistance, please do not hesitate to contact us. We’re here to help and want to ensure the safety and comfort of your dog. Kind regards Marc

Response from FurLife™Apr 25, 2024

Hello Stacey, Thank you for taking the time to share your experience with our collars. We're very sorry to hear that you’ve been dealing with ticks despite using our product, and we understand your concerns about tick-borne illnesses, especially as the warmer months approach. Given the issues you’ve experienced, we would appreciate the opportunity to discuss this further and explore ways to assist you. Please reach out to us directly at [email protected] so we can look into your case and see what can be done regarding a satisfactory resolution. We value your satisfaction and the health of your pets, and we are here to help. Thank you again for your feedback, and we look forward to hearing from you to resolve this matter. Kind regards Emily

Response from FurLife™Apr 25, 2024

Hello Carolyn, Thank you for sharing your experience, and we're truly sorry to hear that the collar did not meet your expectations for your long-haired dog. We're committed to improving our products and your feedback is crucial in this process. We would like to learn more about your specific situation to see how we can make things right. Please contact us at [email protected] so we can discuss a potential solution or alternative that might work better for your dog. Again, we apologize for any inconvenience this has caused, and we look forward to the opportunity to address your concerns directly. Kind regards Emily

Response from FurLife™Apr 25, 2024

Hello Marcus, Thank you for your feedback, and we're sorry to hear about your experience with our collars. We understand your concern, especially given the presence of ticks around the area where the collar is worn. We appreciate you bringing this issue to our attention. We would like to clarify that the full effect of the collar begins within a few days up to three weeks. The exact time may vary depending on your pet's fur length. To maximize the effectiveness of the collar, it's important to ensure it is worn continuously and fits snugly against your pet's fur. Additionally, our collar is designed to repel pests rather than kill them on contact. This means that it's possible for ticks to be present on your pet, but our collar should prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. While our anti-flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. We understand your disappointment, especially considering the timing and the refund policy. We want to make sure you feel supported and find a solution that works for you. Please reach out to us directly at [email protected] so we can assist you further, potentially discussing alternatives or other forms of compensation. Your satisfaction and your pet’s health are our top priorities. Please contact us so we can help address your concerns more effectively. Kind regards Emily

Response from FurLife™Apr 25, 2024

Hello James, Thank you for sharing your concerns and experience with our product and service. We apologize for any confusion and dissatisfaction that arose during your purchase and the subsequent communications. We would like to clarify a few points regarding the origin and production of our products. While we are based in the USA, our collars and pendants are indeed manufactured in China. This is done under strict hygiene and quality standards to ensure that each product meets our high expectations for safety, durability, and effectiveness. We work closely with our production partners and conduct regular quality checks to maintain these standards. Regarding the ingredients and product information, we ensure transparency and accuracy on our website, where all ingredients are listed. We apologize if this was not clearly communicated on the packaging, and we are taking steps to improve our labeling to avoid such confusion in the future. We understand your frustration with the refund process and appreciate your patience. We're glad to hear that the full refund was processed quickly once we received your feedback. It takes some days till you see the refund in your account. We want to reassure you that your credit card information is secure with us, as we use one of the safest payment providers in the world. Your feedback is invaluable in helping us improve our service and product offerings. If there’s anything more we can do to assist you or regain your trust, please do not hesitate to contact us. We are here to help and ensure a positive experience for all our customers. Kind regards Emily

Response from FurLife™Apr 27, 2024

Hello Julie, Thank you for sharing your concerns about the scent of our FurLife collar. We're very sorry to hear about the impact it had on your daughter, and we take this matter seriously. Please understand that while our collars use citronella oil due to its natural protective properties, we aim for a balance that is generally acceptable and safe for both pets and their families. However, it sounds like the scent was much stronger than anticipated in your case, and we apologize for any distress caused. To help manage the strong initial scent, we recommend airing out the collar in a well-ventilated space for around 7 days. This process is intended to reduce the intensity of the scent quickly, making the collar more comfortable while maintaining its protective properties. We are committed to the satisfaction of our customers and the well-being of their pets. Please contact us directly at [email protected] so we can address your concerns further and discuss a possible solution. Your experience matters to us, and we want to ensure it is a positive one. Kind regards Marc

Response from FurLife™Apr 27, 2024

Hello Jodi, Thank you for reaching out with your concerns about the initial scent of your FurLife pendant. We're genuinely sorry to hear that the scent was not only strong but also caused discomfort for both you and your pets. We appreciate you bringing this to our attention, as it allows us to address and improve the product experience for all our customers. Our pendants use natural oils, which can emit a stronger scent when first opened due to their initial interaction with air. To alleviate this, we recommend airing out the pendant in a well-ventilated space for around 4-7 days. This process help to lessen the initial scent quickly, making the pendant more comfortable for both you and your pet while maintaining its protective properties. We also apologize for the delay in shipping and any frustration with us. We strive to provide timely deliveries and responsive support, so we're disappointed to learn about your experience. Please contact us directly at [email protected] so we can further assist you and ensure that your concerns are fully addressed. Thank you again for your feedback, and we hope to resolve this issue to your satisfaction. Kind regards Marc

Response from FurLife™Apr 18, 2024

Hello Lori, Thank you for taking the time to share your experience, and we are deeply sorry to hear about the distressing situation with your puppy. The health and well-being of your pet are of utmost importance to us, and we take these matters very seriously. We want to ensure that the full list of ingredients for each of our products is available on our website. It’s crucial for pet owners to review these ingredients to identify any that might be problematic for their pets, as sensitivity or allergies to essential oils and other components can vary greatly among individual animals. Given the symptoms you described, it does seem that your puppy may be particularly sensitive or even allergic to one of the essential oils in our product. We strongly recommend discontinuing its use immediately, like you already did. Please contact us directly at [email protected] so that we can assist you further and discuss the matter. Your feedback is invaluable to us, and we are committed to improving our services and offerings based on our customers' experiences. We hope for a swift recovery for your puppy and look forward to resolving this issue with you. Kind regards Marc