FurLife™Reviews of getfurlife.com

Response from FurLife™May 20, 2024

Hello Tammie, Thank you for sharing your feedback, and we are very sorry to hear about your disappointing experience with our pendant. We understand how important it is to keep your pet safe and healthy, and we sincerely apologize for any distress this situation has caused. Our products are designed to repel pests rather than kill them on contact. This means that while ticks and fleas may still be present on your pet, our pendant aims to prevent them from biting and infesting your pet. Regularly checking your pet for ticks and removing them promptly is essential for their safety. While our anti-flea and tick pendant is highly effective, it is important to note that no treatment can offer 100% protection. The full effect of the pendant begins immediately when used correctly. Regarding our 100% money-back guarantee, we apologize for any confusion. Our guarantee is indeed valid for 30 days after purchase, covering the cost of the product itself. Unfortunately, it does not extend to medical costs incurred. We are committed to resolving this issue for you. Please contact us directly at [email protected], and we will ensure your case is handled promptly. We value your feedback and hope to have another opportunity to earn your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc

Response from FurLife™May 20, 2024

Hello Sherry, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you've encountered with our product. We understand how important your pets are to you, and we take your concerns very seriously. We understand that the natural oils used in our pendants can emit a stronger fragrance when first exposed to air, which can lead to an initial strong scent. To help manage this, we recommend airing out the pendant in a well-ventilated space for around 7 days. This process helps to lessen the initial scent quickly, making the pendant more comfortable for both you and your pets while maintaining its protective properties. We apologize for the difficulty you’ve had in reaching us. Customer satisfaction is extremely important to us, and we regret that our communication has fallen short in your case. Please contact us directly at [email protected], and we will ensure that your case is handled promptly and to your satisfaction. We also appreciate your feedback regarding the ingredients, and we are committed to ensuring the safety and well-being of your pets. If you have any further questions or need additional support, please don’t hesitate to reach out. Thank you for bringing this to our attention. We hope to have the opportunity to serve you and your pets better in the future. Kind regards Emily

Response from FurLife™May 10, 2024

Hello Barkie, Thank you for sharing your concerns about our product and your experience with our company. We truly value your feedback and want to address your points comprehensively. We understand your apprehension regarding the quality and safety of products in general, and especially those that are used on pets. We take these concerns very seriously, which is why our collars are formulated with the utmost care. Our products use only low concentrations of natural oils that are chosen specifically for their safety and effectiveness in repelling pests. The essential oils, including Linaloe oil, are used within safety guidelines that are appropriate for pets. Each batch of our product undergoes rigorous quality control to ensure consistency and safety, so you can feel confident about the composition and efficacy of each collar. Regarding the different sensitivities between species, we have designed separate collars for cats and dogs, catering specifically to their unique needs and tolerances. It’s crucial to select the correct product according to the pet to ensure safety and effectiveness. On the issue of the refund, I sincerely apologize for the oversight on the initially refunded amount. I can confirm that the remaining $5.41 has now been fully refunded to your original payment method. We stand by our 100% money-back guarantee, and the shortfall was an administrative error, not a reflection of our company's integrity. We hope that this clarifies our position and remedies the concerns you had. Your trust is important to us, and we are committed to upholding our standards of quality and customer satisfaction. If there’s anything more we can do to assist you or improve your experience, please do not hesitate to reach out directly. Best regards Amanda

Response from FurLife™May 10, 2024

Hello Shannon, Thank you for sharing your feedback, and we're truly sorry to hear about your dissatisfaction with your purchase and the confusion regarding shipping locations. First, we want to address the concern about the shipping information. It appears there was a misunderstanding about the origin of our shipments. While we do have multiple facilities, it seems your order was directly shipped from our warehouse in China to expedite delivery. We apologize for any confusion this may have caused and are taking steps to ensure that our communication is clearer in the future. Regarding the effectiveness of the pendants, we understand your disappointment and appreciate you trying our product on your Chihuahua and German Shepherd. Our pendants are designed to repel fleas and ticks rather than kill them, which sometimes may not be immediately apparent as it prevents new bites and infestations over time. It’s important to give the pendant more time to see its full effectiveness. We’re committed to improving our products based on customer experiences like yours. For immediate assistance and information on how to proceed with a return and refund, please contact our customer support team directly at [email protected]. We ensure that they are briefed on your situation and will handle your query as a priority when you reach out. Thank you once again for your feedback. We are here to help and hope to resolve your concerns swiftly. Kind regards Amanda

Response from FurLife™May 10, 2024

Hello, Thank you for sharing your concerns, and we apologize for any confusion or frustration you've experienced with our company and policies. We want to clarify that while we are indeed a US-based company, we utilize multiple warehouses, including one in China, to manage our global distribution efficiently. This setup allows us to provide our products to a broad customer base more effectively, but we understand the importance of transparency about our operations. Regarding the ingredients and lab results, we assure you that all ingredients are clearly listed on our website. We strive for complete transparency with our customers, and it's concerning to hear that you felt this was not evident. If there's difficulty in finding this information, please let us help guide you through our website or provide additional details directly. We also want to address your return experience. We do offer full refunds for products that are returned unopened. If there has been any miscommunication or delay in processing your refund, we sincerely apologize and would like to rectify this situation as quickly as possible. Please contact us directly at [email protected] with your order details, and we will ensure that your refund is processed promptly. Your satisfaction is crucial to us, and we appreciate the opportunity to address and resolve these issues. We're here to support you and ensure a more positive experience in the future. Kind regards Amanda

Response from FurLife™May 4, 2024

Hello LaRosa, Thank you for bringing this to our attention, and we're truly sorry to hear about your Cavapoo's distressing experience. We understand how concerning it must be to see your pet in discomfort, and we take these matters very seriously. Firstly, I want to clarify that our collars do not contain citronella. We are committed to using safe, carefully selected ingredients that comply with strict quality standards to ensure the well-being of pets. It's important to us that our customers understand exactly what they're using on their beloved pets, so we appreciate the opportunity to clear up any confusion about our product ingredients. Given your dog’s reaction, it's possible that she might be sensitive to another component in the collar. We recommend discontinuing its use immediately and consulting with your veterinarian to determine the specific cause of her symptoms. Additionally, we would like to investigate this issue further and ensure that all safety measures are in place to prevent such incidents. Could you please contact us directly at your earliest convenience at [email protected]? We’d like to discuss this matter personally and see how we can assist further, including discussing potential compensation or other support you might need during this time. Your pet’s health and your trust in us are our top priorities. We hope to resolve this swiftly and to your satisfaction. Thank you again for your feedback—it is crucial for us to continue improving our products and services. Kind regards Marc

Response from FurLife™May 4, 2024

Hello, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that our pendants did not meet your expectations and that your dogs encountered ticks despite using our product. We strive to provide effective solutions for pet owners, and it's disappointing to hear about your experience. We take your concerns seriously and would like to investigate this matter further to understand why the pendants were not effective in your case. As part of our commitment to customer satisfaction, we would like to offer you a replacement or a refund for the product. Please contact our customer service team at [email protected]. Again, we apologize for the inconvenience and thank you for bringing this to our attention. We hope to resolve this to your satisfaction and regain your trust. Kind regards Marc

Response from FurLife™May 4, 2024

Hello, Thank you for sharing your concerns, and we're very sorry to hear about your dog's reaction to our product. We understand the importance of your pet’s health and safety, and we take your feedback seriously. Firstly, we want to clarify that our products, including the pod you mentioned, are generally designed to be safe for use around pets. However, we recognize that citronella, though commonly used in pet products for its natural repelling properties, can be unsuitable for some animals. Given your dog's history of seizures, we advise against using any of our collars or pendants that contain essential oils or herbal ingredients, as these can sometimes trigger adverse reactions in pets with such medical conditions. Regarding the refund, we are committed to customer satisfaction and would like to resolve this issue promptly for you. Please contact our customer service team directly at [email protected]. We will guide you through the process of obtaining a refund. We are also taking your feedback into account as part of our ongoing efforts to improve our product formulations and warnings, especially concerning pets with specific health conditions. Thank you once again for bringing this to our attention. If you have any more questions or need further assistance, please do not hesitate to reach out. Kind regards Marc