FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 6, 2025

Thank you for sharing your feedback, and we're truly sorry to hear about your frustration. We want to clarify a few important points regarding our refund process. First and foremost, once you've contacted us within the 30-day window to request a refund, your eligibility under our money-back guarantee is locked in and does not expire, even if the process continues past the 30-day mark. We're committed to honoring our guarantee as long as the initial request was made within the stated timeframe. Regarding the refund offers you mentioned — the 40% and later 80% refund — these are optional goodwill gestures we provide in an effort to make the process quicker and easier for customers. They are not meant to pressure or mislead in any way, and you're always welcome to decline and request a full refund instead. Additionally, you're absolutely right that the collars should be aired out for a couple of days before use, especially for cats, who may be more sensitive to natural oils like citronella. We include this recommendation to help ensure your pet has the best possible experience with our product. We apologize if any part of the communication came across as unclear or confusing — that is never our intention. We’ve already taken steps to simplify and clarify our process based on feedback like yours. If there's anything further we can do to make this right, please don’t hesitate to reach out directly. We value your trust and hope we’ll have the opportunity to serve you better in the future.

Response from FurLife™Jun 6, 2025

Thank you for sharing your experience, and we’re truly sorry to hear that your little one had such a reaction to both the collar and the chews. We understand how concerning this must have been, and your pet’s safety is our absolute priority. Every pet is unique, and some may have individual sensitivities—even to natural ingredients. It sounds like your dog may have had a sensitivity reaction, and we sincerely apologize for the discomfort this caused him. If you have any further concerns or if there's anything else we can do to support you and your pup, please don’t hesitate to reach out.

Response from FurLife™Jun 6, 2025

Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We understand how unsettling it can be to find ticks on your dog—and even more so to discover one on yourself. Please know that we take these concerns very seriously. While our collars are designed to help repel pests like fleas and ticks using natural ingredients, they are not a guaranteed shield against every exposure—especially in areas or seasons with high tick activity. It’s possible that some ticks may still latch on during walks, particularly if the collar hasn't had enough time to fully activate. We generally recommend allowing up to 7 days for the collar's natural oils to distribute across your pet’s coat for optimal protection. That said, your experience is certainly not what we want for any of our customers or their pets. If you haven’t already reached out to our support team, please do—we’d be happy to resolve this for you. We appreciate you bringing this to our attention and hope your pup is doing well. If you have any further questions or concerns, we’re here to help.

Response from FurLife™Jun 6, 2025

Thank you for taking the time to share your experience, and we’re very sorry to hear that our collars didn’t meet your expectations—especially given the effort you’ve put into caring for your pets. We appreciate you acknowledging that we replaced the lost collars promptly. That said, we completely understand your disappointment that the replacements didn’t provide the level of protection needed, particularly in an outdoor environment near wooded areas, where flea exposure can be especially high. While our collars are formulated with 100% natural ingredients and are designed to help repel pests, they may not provide the level of defense required for pets in high-risk environments, especially without additional preventative measures. Regarding the refund request, we do our best to honor our 30-day money-back guarantee, and we’re truly sorry that your request came in after that window. That policy is in place to ensure fairness and consistency, but we understand how frustrating it can be when circumstances fall just outside that timeframe. We’ll be taking your feedback into account as we continue to review and improve our policies. We genuinely regret that our product didn’t work out for your pets and that this led to added time, cost, and concern on your end. If there's anything else we can do to help or if you have additional feedback to share, please don’t hesitate to contact us. Your experience matters to us, and we truly appreciate you giving our collars a try.

Response from FurLife™May 26, 2025

We're sorry to hear about your experience with the collar. It definitely shouldn't be coming loose that easily, and we appreciate your feedback—it helps us improve the design. If the loops broke and the collar kept falling off, that's not the experience we want for you or your dog. We’d love to make this right. Please contact our support team at [email protected] or through our website so we can assist you directly. We're here to help!

Response from FurLife™May 26, 2025

Thank you for taking the time to share your experience, and we're truly sorry to hear about the recent issues your dogs have experienced. We understand how frustrating it must be to see your pets start scratching after weeks of seemingly good results. It's important to us that every pet owner feels confident in the products they use, and we regret that your experience did not meet your expectations. You're absolutely right to expect consistent protection, and we want to clarify a few points that may help: Our anti-flea and tick pendants are designed as a preventative solution that repels pests rather than kills them. While many customers have had great results with consistent use, no treatment—natural or chemical—is 100% effective in every case or for every pet. Factors like exposure to high-risk environments, your dog's individual sensitivity, or even seasonal changes can impact effectiveness. That said, we absolutely understand your disappointment. Our customer care team’s explanation about how the product works was intended to provide transparency—not to dismiss your concern. However, we acknowledge that the outcome was not what you hoped for. As for the refund policy, you're correct that our standard return window does not typically cover products that have been in use for over two months. Still, we never want a customer to feel stuck with something they believe didn’t deliver value. If you haven’t already, we encourage you to reach out to our support team again at [email protected]—please reference this review, and we will do our best to find a solution for you, even if it’s outside our usual policy. Thank you again for your honest feedback. We take it seriously and will continue working hard to improve both our products and customer experience.

Response from FurLife™May 26, 2025

Thank you for sharing your experience, and we’re truly sorry to hear that the collar didn’t provide the lasting protection you expected. Our collars are designed to offer up to 12 months of natural protection against fleas and ticks, and many of our customers do see long-term results. However, we also recognize that effectiveness can vary depending on factors like your pet’s environment, exposure to high-risk areas, and even individual sensitivities. We understand how disappointing it is to see ticks return after just a few weeks. This is certainly not the experience we aim to deliver, and we apologize for the frustration it's caused. Please know that our team is here to help. If you haven't already, we’d appreciate the opportunity to look into this further and find a resolution for you. You can reach out to us at [email protected] so we can assist you directly. Thank you again for your feedback. It helps us improve, and we hope to have the chance to make this right for you and your dogs.

Response from FurLife™May 26, 2025

Thank you for sharing your experience, and we’re sorry to hear that you found a tick on your Toy Poodle after using our collar. While our collars are designed to provide ongoing, natural protection for up to 12 months, no flea and tick solution—natural or chemical—can guarantee 100% effectiveness in every situation. Factors such as your location, environment, and each pet’s unique biology can all impact how well a product works. We completely understand your concern and frustration, especially since you were hoping this would be an all-in-one solution. Your pet's health and comfort are very important to us, and we truly regret that the collar didn’t fully meet your expectations. If you'd be willing, we’d love the chance to make this right. Please contact us at [email protected], and our team will be happy to assist you further and explore a resolution. Thank you again for your feedback—it helps us continue to improve our products and service.