FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 25, 2026

Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience. We sincerely appreciate your loyalty and are grateful that you've had positive experiences with our collars for your barn cats over the years. That makes it especially disappointing to hear that the pods did not meet your expectations. We understand your frustration, particularly as you feel your concerns were not addressed in the way you expected. We never want any customer to feel that their experience has been dismissed, and we're sorry that this has been the impression. We'd appreciate the opportunity to review your case again and work toward a suitable resolution. Please contact our support team at [email protected], and we'll have a senior member of our team take another look at your situation. Thank you again for your feedback. We value your trust and hope we'll have the opportunity to restore your confidence in our products and our customer service.

Response from FurLife™Jun 23, 2026

Thank you for your follow-up and for clarifying your concerns. We're sorry to hear about your experience and understand why you're disappointed. We recognize that your concern is not the scent of the collar, but the appearance of fleas despite using the product and taking additional preventative measures, including having your yard professionally treated. We understand how frustrating that can be, especially when you expected the collar to provide the long-lasting protection advertised. While our collars are made with 100% natural ingredients and are designed to provide extended flea and tick protection, results can vary depending on factors such as flea exposure levels, environmental conditions, and individual pet circumstances. We understand that this does not change your experience, and we appreciate you bringing it to our attention. We're especially grateful for the trust you've placed in FurLife over time and for recommending us to your friends and kennel staff. It is disappointing to hear that this experience has affected your confidence in our brand, and we sincerely regret that we have not met your expectations. We would welcome the opportunity to review your situation further and see how we can help. Please contact our support team directly at [email protected] with your order information, and our team will be happy to take another look at your case. Thank you again for your feedback. It helps us continue improving our products and service, and we hope to have the opportunity to restore your trust in FurLife.

Response from FurLife™Jun 23, 2026

Thank you for sharing your feedback. We're sorry to hear that you've had such a frustrating experience. We understand how disappointing it is when a product doesn't perform as expected, especially when you're relying on it to help protect your dog. Hearing that the collar appeared to dry out within a month and that your dog is now dealing with fleas is certainly concerning. We're also sorry to hear that you've had trouble reaching our support team. We never want customers to feel ignored, and we understand how that can add to an already frustrating situation. We'd appreciate the opportunity to look into this further. Please contact us at [email protected] with your order details, and our team will review your case and work with you to find a solution. Thank you again for bringing this to our attention. We take feedback like yours seriously and are always looking for ways to improve both our products and customer support.

Response from FurLife™Jun 23, 2026

Thank you for sharing your experience. We're sorry to hear that the collars did not work as expected for your dogs. We understand how disappointing and frustrating it is to deal with fleas, especially when your dogs had been flea-free for so long. We also understand why you were upset by the suggestion that fleas may have already been present. Our intention is never to dismiss a customer's experience, but rather to understand all possible factors involved. We recognize that having to purchase an additional flea treatment after investing in our collars is frustrating. When our team suggested other products, it was meant as an attempt to provide additional support, not to minimize your concerns or pressure you into making another purchase. Customer feedback is extremely important to us, and we're sorry that your experience left you feeling let down. We'd appreciate the opportunity to review your case again and learn more about what happened. Please contact us at [email protected], and our team will be happy to assist you further. Thank you for taking the time to share your feedback. It helps us continue improving our products and customer service.

Response from FurLife™Jun 22, 2026

Thank you for sharing your experience. We're sorry to hear about your dog's recent diagnosis and understand your concern. While our collars are made with natural ingredients and are designed to help repel fleas and ticks, no flea and tick prevention product can guarantee 100% protection against all tick bites or tick-borne illnesses. Factors such as geographic location, tick population, exposure levels, and individual circumstances can all play a role. We care deeply about the health and well-being of pets, and we take feedback like yours seriously. If your dog has been diagnosed with Anaplasmosis while using our collar, we would appreciate the opportunity to learn more about your experience and investigate further. Please contact our support team at [email protected] with your order details so we can review your case and assist you directly. We wish your dog a speedy recovery and thank you for bringing this to our attention.

Response from FurLife™Jun 18, 2026

Thank you for sharing your experience. We're truly sorry to hear that your dogs ended up with a flea infestation and that you feel let down by our product. We completely understand how upsetting and frustrating this must be, especially after purchasing two collars and expecting them to provide long-lasting protection. Seeing your pets uncomfortable is the last thing any pet owner wants. Our collars are made with natural ingredients, and while many customers have positive results, factors such as flea pressure in the environment, existing infestations, and individual circumstances can affect effectiveness. We understand that your experience did not match your expectations, and we're sorry for the disappointment this has caused. We're also sorry if our previous response made you feel like your concerns weren't being taken seriously. That is never our intention. We genuinely care about our customers and their pets, and we'd appreciate the opportunity to take another look at your case. Please reach out to us at [email protected] with your order details so our team can review everything again and see how we can help. Thank you for bringing this to our attention. We value your feedback and hope to have the chance to make things right.

Response from FurLife™Jun 12, 2026

Thank you for taking the time to share your experience. We’re sorry to hear that you’re disappointed and frustrated with the results. We understand how concerning it is to continue seeing fleas after using the pendants, especially when you purchased them for multiple pets and had high expectations. While many customers report positive results, effectiveness can vary depending on factors such as the severity of the infestation, environmental flea populations, and individual pet circumstances. We would also like to clarify that our pendants are designed to support flea and tick prevention, but in cases of heavy infestations, additional environmental treatment may be necessary to address fleas already present in the home, yard, bedding, and other areas where fleas can continue to reproduce. We’re sorry to hear that you were dissatisfied with the support you received and the shipping timeframe. Customer satisfaction is important to us, and we never want our customers to feel unheard. We would appreciate the opportunity to review your case again and address your concerns directly. Please contact our support team at [email protected] with your order details so we can investigate further and work toward a satisfactory resolution. Thank you again for your feedback. We take all customer concerns seriously and are continuously working to improve both our products and customer experience.

Response from FurLife™Jun 11, 2026

Thank you for taking the time to share your experience. We're very sorry to hear that your dogs are still struggling with fleas, and especially sorry to hear about the discomfort your small dog is experiencing due to his flea allergy. We understand how upsetting it is to see a beloved pet uncomfortable, and we appreciate you bringing this to our attention. Our products are made with natural ingredients and are designed to help repel fleas and support ongoing flea control. However, results can vary depending on factors such as the severity of the infestation and the pet's environment, as fleas can persist in the home, yard, and other areas where pets spend time. We would like the opportunity to learn more about your experience and see how we can help. Please contact our support team at [email protected], and we'll be happy to look into your case further and work toward a solution. Thank you again for your feedback. Your pets' well-being is extremely important to us, and we hope to have the chance to assist you further.