FurLife™Reviews of getfurlife.com

Response from FurLife™May 28, 2024

Hallo Sarah, Vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass Sie unzufrieden sind. Ich denke, dass hier eine Verwechslung vorliegt. Unser Produkt muss lediglich 25 Tage genutzt werden, und unsere Geld-zurück-Garantie beträgt 30 Tage. Diese Zeitspanne ermöglicht es Ihnen, das Produkt ausreichend zu testen und bei Unzufriedenheit dennoch von der Garantie Gebrauch zu machen. Wir möchten sicherstellen, dass all unsere Kunden zufrieden sind. Bitte kontaktieren Sie uns direkt unter [email protected], damit wir eine zufriedenstellende Lösung für Sie finden können. Wir schätzen Ihr Feedback und hoffen, dass wir die Gelegenheit erhalten, Ihr Vertrauen zurückzugewinnen. Vielen Dank nochmals für Ihre Rückmeldung. Liebe Grüße Marc

Response from FurLife™May 27, 2024

Hallo, vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie enttäuscht sind und Ihr Hund trotz des Bandes keinen ausreichenden Schutz hat. Wir verstehen Ihre Bedenken und bedauern die Unannehmlichkeiten, die Ihnen und Ihrem Hund entstanden sind. Unsere Geld-Zurück-Garantie ist tatsächlich auf einen Monat begrenzt, und wir empfehlen unseren Kunden, uns sofort zu kontaktieren, wenn sie in dieser Zeit Probleme feststellen. Bitte kontaktieren Sie uns unter [email protected], damit wir Ihnen weiterhelfen können. Wir möchten sicherstellen, dass Sie und Ihr Hund den bestmöglichen Schutz erhalten und sind bereit, mögliche Lösungen wie einen Ersatz des Bandes oder alternative Schutzmaßnahmen mit Ihnen zu besprechen. Nochmals vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir hoffen, dass wir Ihnen weiterhelfen können und schätzen Ihre Bereitschaft, uns die Möglichkeit zu geben, diese Angelegenheit zu klären. Liebe Grüße, Amanda

Response from FurLife™May 25, 2024

Hello Laura, Thank you for your feedback, and we are very sorry to hear about the distressing situation with your dogs. We want to help resolve this issue as quickly as possible. However, we could not locate an order under your name or find any email conversation with you. There may have been a mix-up. Please contact us immediately at [email protected] and forward us your order number so we can address your concerns directly and promptly. Kind regards Marc

Response from FurLife™May 26, 2024

Hello Rob, Thank you for sharing your experience, and we're very sorry to hear about the issues you've encountered with our product. We understand your concerns about the safety of citronella for pets and your disappointment with our service. Please contact us directly at [email protected]. We've taken special care in formulating our pendants to ensure they're safe for our four-legged friends. Our pendants use only low concentrations of natural oils that are specifically chosen for their safety and effectiveness. We understand that the natural oils used in our pendants can emit a stronger fragrance when first opened due to their initial interaction with the air. To help manage this, you can air out the pendant in a well-ventilated space for around 7 days. This should help reduce the intensity of the scent. We're committed to ensuring your satisfaction and would like to work with you to find a suitable solution. Thank you for bringing this to our attention. Your feedback is invaluable, and we're here to support you and your pet in any way we can. We look forward to resolving this matter promptly. Kind regards Amanda

Response from FurLife™May 26, 2024

Hello Christa, Thank you for sharing your experience, and we're very sorry to hear about the issues you've encountered with our product. We understand your frustration and disappointment, especially when it comes to the safety and well-being of your pets. We apologize for any confusion regarding the sizing of the collars for cats and dogs. We are working to make our product information clearer to avoid such misunderstandings in the future. Additionally, receiving an empty vessel instead of the essential oil is unacceptable, and we appreciate you bringing this to our attention with a photo. I see we refunded your money back on May 23, but I apologize for the inconvenience and the unsatisfactory experience you had leading up to that. Our goal is to provide effective and reliable products, and it's clear we fell short in your case, particularly with the tick repellent not working as guaranteed. Please know that your feedback is invaluable to us as we strive to improve our products and services. If there's anything more we can do to assist you or if you have any further concerns, please contact us directly at [email protected]. We are committed to making this right and ensuring your satisfaction. Kind regards Amanda

Response from FurLife™May 22, 2024

Hello Deborah, Thank you for your feedback, and I'm sorry to hear about the difficulties you've faced. I want to clarify a few points and hopefully resolve this situation to your satisfaction. Firstly, I see that we have already processed a full refund for your order, without requiring the return of the collars, before you wrote this review. We apologize if there was any confusion or if you felt you were receiving a runaround, and we appreciate your patience. You're absolutely right that some essential oils can be toxic for cats and dogs. This is why we've taken special care in formulating our collars to ensure they're safe for our four-legged friends. Our collars use only low concentrations of natural oils specifically chosen for their safety and effectiveness. However, we understand that every pet is different, and some may have unique sensitivities. We strive to make our return and refund process as smooth as possible, and we regret that this wasn't your experience. Your feedback is valuable and will help us improve our customer service. If you have any further concerns or need additional assistance, please don't hesitate to reach out. We're here to help and want to ensure you and your pets are completely satisfied. Kind regards Marc

Response from FurLife™May 26, 2024

Hello, Thank you for sharing your experience, and we're very sorry to hear about the issues with your order. We understand your frustration, and this is certainly not the level of service we strive to provide. Please contact us directly at [email protected], and I will personally follow up regarding your re-delivery. Your satisfaction is important to us, and we want to ensure you receive your order as soon as possible. Thank you for your patience, and we look forward to resolving this for you promptly. Kind regards Amanda

Response from FurLife™May 26, 2024

Hello Adam, Thank you for sharing your experience, and we're very sorry to hear about the difficulties you've encountered with our collar. We understand how important it is to keep your dog safe. We are deeply concerned that the collar did not provide the expected level of protection for your dog. Our collars are designed to offer effective and natural protection, and it’s disappointing to hear that it didn’t meet your expectations. Please contact us directly at [email protected]. We are committed to helping you resolve this issue and ensuring your satisfaction. Despite the 30-day satisfaction guarantee, we want to make things right for you. Our team will work with you to find a suitable solution, whether that involves a refund or another form of assistance. Thank you for bringing this to our attention. Your feedback is invaluable, and we are here to support you and your pet in any way we can. We look forward to hearing from you soon and resolving this matter promptly. Best regards Amanda