FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 6, 2024

Hello Houston, Thank you for your feedback, and we're genuinely sorry to hear about your dissatisfaction with our collars. We understand how frustrating it must be to experience these issues, especially concerning the safety and comfort of your Dobermans. We apologize for the inconvenience caused by the broken collars and the ongoing problems with fleas and ticks. Our goal is to provide high-quality, reliable products, and it's clear that we've fallen short in this instance. We appreciate you giving us the opportunity to send replacements, and we regret that they did not resolve the issue. We want to make this right for you and your pets. Please contact us at [email protected] so we can work together to find a satisfactory solution. Your feedback is invaluable, and we are committed to improving our products and services based on your experience. Thank you for bringing this to our attention, and we hope to resolve this matter promptly. Kind regards Amanda

Response from FurLife™Jun 5, 2024

Hello Jennifer, Thank you for sharing your experience with our collar, and we’re sorry to hear that you are not happy with our product. We regret that the collar did not provide the relief your cat needs, and we understand how frustrating this must be, especially given her allergies to fleas and mosquito bites. Please contact us at [email protected] to discuss further steps or a possible refund. Your satisfaction is important to us, and we are committed to resolving this issue to your satisfaction. Thank you for bringing this to our attention, and we look forward to assisting you. Kind regards Amanda

Response from FurLife™Jun 3, 2024

Hello Julie, thank you for your feedback, and we're sorry to hear that our collars did not meet your expectations. We apologize for any inconvenience caused by the collars not staying tight and for the issues you experienced with tick protection. We understand how important it is to keep your pets and family safe. We're also sorry to hear about your difficulties in contacting us for the money-back guarantee. Please reach out to us directly at [email protected] to discuss further steps and a possible refund. We are committed to resolving this issue and ensuring your satisfaction. Thank you for bringing this to our attention. We look forward to assisting you and hope to have another opportunity to serve you better in the future. Kind regards, Amanda

Response from FurLife™Jun 3, 2024

Hello Camilo, Thank you for sharing your feedback, and we're sorry to hear about your experience. We understand that the natural oils used in our collars can emit a stronger fragrance when first opened, due to their initial interaction with the air. This can sometimes lead to a stronger scent, which might have contributed to your dog's reaction. We apologize for the inconvenience you faced with our customer service team. We strive to provide excellent support, and we're disappointed to hear that we fell short in your case. To resolve this, please contact us directly at [email protected] to discuss further steps and a possible refund. Your satisfaction and your pet's well-being are our top priorities. We hope to have the opportunity to make things right for you and your dog. Kind regards, Amanda

Response from FurLife™Jun 3, 2024

Hello Chris, Thank you for sharing your concerns, and we are deeply sorry to hear about Milo's experience. We want to assure you that all ingredients we use in our collars are within safe concentrations and are not directly in contact with your dog since our pendant works through the smell. However, we understand that some dogs might have sensitivities or allergies, which can result in adverse reactions, as you have described. We are genuinely sorry that Milo did not tolerate one of the ingredients. Allergic reactions, while rare, can occur and can be distressing for both pets and their owners. To resolve this matter, please contact us directly at [email protected] to discuss further steps and a possible refund. Your satisfaction and Milo's well-being are our top priorities. We hope to address your concerns promptly and ensure a satisfactory resolution. Kind regards, Amanda

Response from FurLife™Jun 3, 2024

Hello Aimee, Thank you for sharing your experience, and we are sorry to hear about what happened with your dog. We understand that some dogs might have sensitivities or allergies, which can lead to adverse reactions, as you've described. We are genuinely sorry that your dog did not tolerate one of the ingredients. Allergic reactions, while rare, can occur and cause significant distress for both pets and their owners. To resolve this issue, please contact us directly at [email protected] to discuss further steps and a possible refund. Your satisfaction and your dog's well-being are our top priorities, and we hope to address your concerns promptly and ensure a satisfactory resolution. Kind regards Amanda

Response from FurLife™May 31, 2024

Hello Lynn, thank you for your feedback, and we're sorry to hear about the issues you're experiencing with our flea and tick collars. We understand your frustration and appreciate the opportunity to address your concerns. The full effect of the collar begins within a few days and can take up to three weeks to reach its maximum effectiveness. The exact time may vary depending on your pet's fur length. To ensure the best results, please make sure the collar is worn continuously and fits snugly against your pet's fur. We would like to clarify that our collar is designed to repel pests rather than kill them on contact. This means that while it's possible to see ticks and fleas on your pet, our collar works to prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. It's important to note that no treatment is 100% guaranteed, but our collar is highly effective when used as directed. We recommend continuing to monitor your pets and maintaining the collar on them continuously for the best protection. If you have any further questions or need additional support, please don't hesitate to contact us. We're here to help and ensure your pets are safe and comfortable. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Amanda

Response from FurLife™May 31, 2024

Hello Lou, Thank you for sharing your feedback, and we're truly sorry to hear about the issues you've faced with our tick and flea pendants. We understand how frustrating and concerning it is to find ticks on your pets despite using our products. Firstly, we apologize for any inconvenience and frustration caused by your experience with our customer support. Your satisfaction is our top priority, and we are committed to addressing your concerns. Our tick and flea pendants are designed to repel pests, but we understand that no product is 100% effective for every pet due to various factors such as the environment and individual sensitivities. To ensure the best protection for your pets, it is crucial to regularly check them for ticks and promptly remove any you find. While our products are intended to reduce the risk of infestation, they are not a substitute for regular grooming and examination. Thank you for bringing this to our attention. We value your feedback and are dedicated to improving our products and services. We hope to have the opportunity to regain your trust in the future. Best regards, Amanda